Enterprise Customer Success Engineer, Freshpaint

• At least 3 years of experience in customer-facing roles within enterprise software or SaaS, demonstrating expertise and working with customers in a Professional Services, Customer Success Engineer, Solutions Consultant, Solutions Architect or similar client-facing role
• Clear understanding of web technologies, analytics, and front-end development
• Experience supporting and troubleshooting platform configurations
• Working proficiency with HTML, CSS, and JavaScript
• Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics
• Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions
• Exceptional oral and written communication skills, with the ability to work cross-functionally
• Facilitate kickoff calls and implementation scoping discussions as necessary with multiple stakeholders, including our customer’s agency partner(s)
• Demonstrated ability to excel in a collaborative, geographically distributed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills
• Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues
• Ability to drive adoption and sell new product offerings and services

Desirable

• Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth
• Understand and translate your customer’s goals into a defined implementation plan, and configure their Freshpaint subscription to satisfy their requirements
• Collaborate with Engineering, Product, and Support teams to identify opportunities for product enhancements and solve product issues