Enterprise Customer Success Engineer, Freshpaint
$120-160k
OTE
+ equity
No-code customer data platform
Open for applications
No-code customer data platform
21-100 employees
Open for applications
$120-160k
OTE
+ equity
21-100 employees
Company mission
Freshpaint's mission is to help companies deliver exceptional experiences to their customers.
Role
Who you are
- At least 3 years of experience in customer-facing roles within enterprise software or SaaS, demonstrating expertise and working with customers in a Professional Services, Customer Success Engineer, Solutions Consultant, Solutions Architect or similar client-facing role
- Clear understanding of web technologies, analytics, and front-end development
- Experience supporting and troubleshooting platform configurations
- Working proficiency with HTML, CSS, and JavaScript
- Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics
- Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills to provide optimal solutions
- Exceptional oral and written communication skills, with the ability to work cross-functionally
- Facilitate kickoff calls and implementation scoping discussions as necessary with multiple stakeholders, including our customer’s agency partner(s)
- Demonstrated ability to excel in a collaborative, geographically distributed team environment while also working independently with minimal supervision, managing multiple tasks and requests with outstanding organizational and project management skills
- Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure when addressing customer issues
- Ability to drive adoption and sell new product offerings and services
Desirable
- Experience working with customer data and/or marketing technology products
- Experience with HTML, CSS, JavaScript, SQL
- Experience working with integrating data using front-end and server-side APIs
- Experience in analytics tools or warehouses (Looker, Tableau, Snowflake, Redshift, etc.)
- Domain expertise in SaaS, Healthcare, Data Privacy, or Enterprise Healthcare (B2B and/or B2C)
- Experience working with customers in the Healthcare industry
- Deep knowledge of customer data, product analytics, and common vendors in the space
What the job involves
- Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth
- Understand and translate your customer’s goals into a defined implementation plan, and configure their Freshpaint subscription to satisfy their requirements
- Collaborate with Engineering, Product, and Support teams to identify opportunities for product enhancements and solve product issues
Our take
Accurate and compliant customer data is key to enabling companies to market themselves more effectively. However, acquiring and activating this data can prove very difficult and expensive for organizations without a dedicated engineering team.
Y-Combinator-backed Freshpaint is on a mission to change this with its data platform, which allows users to connect and standardize customer data, create behavioral datasets, and activate these in their own marketing and analytics tools – all without a single line of code.
Founded in 2019, Freshpaint has been quick to attract a number of high-profile customers including Monster.com, Bitrise, and Modern Health. Now well-funded thanks to investment from Intel Capital, the company is gearing up for a period of fast growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jul 2024
$30m
SERIES B
Nov 2022
$9.5m
SERIES A
Total funding: $39.7m
Company benefits
- Remote within US timezones (we are not async remote)
- Stock options package with a 10 year exercise window
- Unlimited PTO with a minimum of 2 weeks required
- Half-day Fridays
- 401k
- Health, dental, and vision Insurance - 100% covered for you, and up to 80% covered for dependents
- Mental health benefits - therapy sessions, regular check-ins, and more
- 2 Treat Yourself Days - $100 and a day off just to treat yourself, 2x per year
- Free Spotify
- Health + Wellness Benefit - $50/month to the gym, or whatever your thing is!
- Conferences - we'll pay for you to go and learn stuff
- Generous parental leave - regardless of your gender, take 12 weeks with your kid
- Life insurance
- Tech budget - Brand new MacBook and whatever else you need
- Monthly co-working credits
- 2-4 offsites Per Year
Company values
- High Slope – We prioritize high potential over past successes. A line with a high slope grows more quickly over time. For us, "high slope" refers to the people that, in an extremely short period of time, achieve outsized impact and growth. We’re a learning organization. In a learning organization there’s no such thing as failure, there’s only failure to learn
- Ignore Walls – We break through walls, or hack our way around them. We believe the scales are always tipped toward people who are determined and will persevere. Those that score highly in this core competency have raw potential. We do what it takes. We figure out how to achieve our goals with whatever resources we’re given
- EQ > IQ – We don’t like egos. We value high empathy and understanding how other people think. Bring your whole self to work. We’re people who are highly engaged and can engage others. We have a strong no a**holes policy. Brilliant jerks have no place here
Company HQ
Mission Dolores, San Francisco, CA
Articles
Leadership
Michael Malis
(Founder)Before Freshpaint, they worked for digital insights platform Heap as a Software Engineer, leading the database team.
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