Senior Product Designer, Regal.io
3+ days a week in office (NoMad, NY)
Outbound phone & SMS sales platform
Job no longer available
Outbound phone & SMS sales platform
101-200 employees
Job no longer available
3+ days a week in office (NoMad, NY)
101-200 employees
Company mission
To help brands grow like never before.
Role
Who you are
- 4-8 yrs+ work experience doing product design at a high-growth, fast-paced B2B/SaaS startup
- Experience with UX and visual design and some user research
- Customer-first - you believe in building technology to create great customer experiences
- Great communication - ability to communicate with technical and non-technical people
- Data-driven - you understand what data to ask for to evaluate the performance of your designs and inform new iterations
- Open to feedback and able to quickly iterate your designs
- Experience using Figma, Illustrator, Photoshop
What the job involves
- As a Sr. Product Designer at Regal, you will be owning new and existing features that help our clients manage their business. Picture a slack-like interface for Agents to engage in Email, SMS and Voice conversations with customers in a seamless and intuitive way, with access to the right information at the right time, and as few interactions as possible to get their job done well
- The product design team is responsible for helping shape our vision by working cross functionally to collect user feedback, understand our users day to day usage and journeys, and continually pushing our designs to be modern and delightful
- This role will report directly to our VP of Product
- Work closely with our Co-Founder, VP of Product, and other designers to inform product vision and design intuitive features that meet user needs (as well as design process)
- Talk to customers and research other apps/comps to inform design options
- Work with engineers to implement designs
- Map out user flows
- Create low-fi and hi-fi mocks, as well as clickable prototypes when needed
- Maintain and evolve a digital design system
Our take
Remarketing to 'abandoned' customers is challenging with one-way solutions like email campaigns. Conversations are key, especially with the rise of smartphones and mobile commerce. Regal, an outbound call and SMS platform, helps brands engage directly with consumers.
Regal facilitates event-driven calls and texts that sales teams can build into a prioritized workflow, with detailed customer profiles and neat features like branded caller ID - all accessible from a dedicated agent desktop. It helps sales teams operate in a more efficient, orchestrated fashion, with greater oversight analytics for line managers.
Regal faces stiff competition from well-funded contact centre rivals like Five9 and Genesys, which offer broader omnichannel solutions and more automated AI services. Despite its tighter focus on call-SMS engagement, Regal's 2022 funding and updated Branded Caller ID feature led to a 25% revenue increase for its B2C customers and reached 400 million wireless devices in the US.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
81% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2024
$40m
EARLY VC
Sep 2022
$38.5m
SERIES A
Total funding: $82.1m
Company benefits
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- Happy hours, team outings, & annual offsites!
- Pre-tax commuter benefits
- Complete laptop workstation
- & more!
Company HQ
NoMad, New York, NY
Leadership
Alex Levin
(CEO)A Harvard grad who took up various Director roles at Personal and Titan Steel Corporation then served as SVP of Growth at Handy HQ.
Rebecca Greene
(CTO)A Harvard Business School grad, who then served as Senior Product Manager at Amazon and CPO at Handy HQ.
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