Group Product Manager, Autodesk

• You will have extensive product management leadership experience, Customer Success domain expertise, and demonstrated influence collaborating across organizational boundaries to drive strategic product investments and land quantifiable business impact
• 10+ years of experience in product management (including 2+ years people management experience)
• Deep experience in product discovery, defining product strategy, and delivering high value products, partnering with UX, enterprise architects, engineering, and multiple stakeholders (business, legal, compliance)
• Deep domain expertise in enterprise Customer Success Management including best practices to drive value empowering product experiences to support industry-leading Success Planning, Success Plays, Account Intelligence, and Professional Services Automation
• Experience building and retaining high functioning product management teams
• Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences – internal, external, business, and technical
• Exceptional planning, facilitation, dependency management, risk management & analysis skills
• Experience working with geographically diverse teams and remote employees a plus
• You are a natural leader with a vision

Desirable

• The Group Product Manager for Customer Success Management (“CSM”) Products is a critical role reporting to the Sr Director, Product Management (Customer Success) for Enterprise Systems and Experience (ESE) which is Autodesk’s Information Technology (IT) organization.
• You are empowered to catalyze Autodesk’s growth to $10b through helpful, trusted, and intelligent product experiences that drive revenue growth, improve operating efficiency, user experiences, and scalability
• You will define and evangelize an inspirational north star vision for the products you oversee based latest market trends, user research and discovery, to continuously improve Autodesk’s customer success management experience
• You will be fully remote or hybrid with a preference for someone living in the San Francisco Bay Area
• Define, promote, and evolve a holistic product strategy and vision for Customer Success Management experiences, identifying new areas of impact through market and user research, while driving business outcomes across the enterprise through improved self-service, automation, and intelligent product experiences
• Define and publish rolling 12-month roadmaps aligned to our goals, while providing product thought leadership to land quantifiable impact throughout execution
• Develop and define comprehensive PRDs & success metrics; you can take vague requirements, clarify, and drive them to landing value
• Attract, scale, and retain a team of high performing team of Product Managers to land impact across a geographically disperse team of internal partners and stakeholders
• Partner with cross-functional teams to identify opportunities for policy and process simplification while relentlessly seeking valuable product innovation
• Define OKRs including the measurement methodology, baseline, and targets by quarter, supported by a high confidence roadmap to land the committed business impact
• Oversee delivery of roadmap commitments in partnership with Eng, UX, and Project Management, with Product Management accountable for landing business impact as the "CEO of product”
• Lead through uncertainty with proactive anticipation and mitigation of risks, stakeholder management, and guiding the team towards vision that you've defined
• Ensure understanding and strategic partnership through regular interlocks, 1:1s and stakeholder management best practices
• Partner with and influence strategic vendor relationships & roadmaps