Sales Support Analyst, Sinch
$56-84k
Cloud communications for businesses
Job no longer available
Cloud communications for businesses
1001+ employees
Job no longer available
$56-84k
1001+ employees
Company mission
To bring businesses and people closer through personalised engagement.
Role
Who you are
- 1+ year(s) of experience in a sales support role or equivalent work experience
- 1+ year(s) of experience in CRM software, ideally Salesforce.com, and Microsoft Office
- A solid understanding of sales performance metrics and KPIs
- Keen problem-solving abilities to proactively navigate challenges
- The organizational agility to multitask and manage competing priorities seamlessly
- A sharp eye for detail to ensure accuracy in all your operational activities
- Exceptional communication skills, both written and verbal, to connect effectively with our team and customers
- A genuine customer-first mindset with strong service skills
- A collaborative spirit and the desire to be a supportive, effective team player
- A self-motivated, optimistic attitude that brings positive energy to the workplace
What the job involves
- As a key member of our Customer Success team, you will play a pivotal role in driving our ambitious sales goals. In this dynamic Sales Support Analyst position, you will take on a diverse range of operational responsibilities that empower our sales engine. Your work will directly impact our growth and be essential in maintaining our stellar reputation for exceptional customer satisfaction
- Collaborate with Customer Success Managers (CSMs) and Cross-Functional Teams: Provide ongoing support to CSMs and collaborate with other departments to ensure seamless customer experiences
- Manage SMS Rate Updates: Regularly update and maintain accurate SMS rate information in the system, ensuring timely and precise adjustments
- Handle Provisioning and Billing Requests: Submit and track provisioning and billing requests using the CRM system, ensuring prompt and accurate processing
- Maintain and Update Account Data in Salesforce/Nova: Manage and update customer account information, including addresses, ownership details, and other critical data, ensuring accuracy and consistency across platforms
- Data Reporting and Auditing: Generate, analyze, and audit data reports to support decision-making and ensure data integrity across the organization
- Develop Training Materials: Create and maintain comprehensive training documentation for new processes, including both written guides and recorded tutorials
- Engage in Company Meetings: Actively participate in and present at various internal meetings, contributing insights and updates to drive team alignment and progress
Application process
- This role will be accepting applications until June 2, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation
Our take
Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.
The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalized messages, over text specifically, continues to play well among younger consumers.
It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2017
$15.1m
LATE VC
Apr 2016
$1.1m
SEED
Total funding: $16.2m
Company HQ
Stadshagen, Stockholm, Stockholm County
Leadership
Laurinda Pang
(CEO)Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.
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