Senior User Researcher, Instacart

• 5+ years conducting research, at least some of which were in a B2B product space - bonus points if the product served multiple customer types
• Deep understanding and experience with various qualitative and quantitative research methodologies and techniques such as contextual inquiries and interviewing, usability testing, surveys, workshop facilitation, usage data analysis and triangulation
• Highly skilled at developing a prioritized roadmap, aligning cross functional teams on research prioritization
• Exceptional written and verbal communication: Expertise in translating research findings into actions that drive business metrics
• Has an ambitious vision for the role of the research team in the organization, and a plan for how to get there
• Collaborates well with cross-functional and research stakeholders
• Proven track record running and overseeing foundational research to help the organization

Desirable

• We’re looking for a Senior Researcher to join Instacart’s research team, with a focus on shaping our most impactful initiatives across consumer and B2B platforms
• This role will support long-term company priorities, such as empowering retailers with enterprise-grade tools, driving innovation and growth for CPG advertisers, and enabling scalable marketing systems
• Sr. Researchers at Instacart are expected to independently own a research roadmap across the teams they support
• They will collaborate with leaders on product, design, business development, data science, marketing, operations, and engineering to prioritize and execute high impact, high visibility research that results in measurable improvements to our products
• The Instacart Research team is dedicated to understanding the future of online grocery shopping and how current behaviors and needs may be rapidly evolving.
• We generate insights that drive product strategy and innovation. We are a collaborative and tight-knit team, and we partner with product, design, data science, and engineering to help build products that solve real problems for people and support Instacart’s mission
• Own the research roadmap for your organization; Partner with key stakeholders to understand needs and timelines in order to ensure the team is successful
• Develop deep understanding of your team’s product areas and competitive landscape and define how research might have an impact
• Execute high quality research; Deliver actionable findings that allow stakeholders to take action and have impact
• Build and guide relationships across the business that helps research deliver impact and value
• Own and oversee execution and socialization of foundational research that has significant impact and reach throughout the organization
• Ability to travel for field work (this role may require 1 week per month of travel to field sites)