Project Delivery Manager, Ushur
$179.4-190k
+ Stock options
Office located in Santa Clara, CA
AI-powered customer experience automation
Job no longer available
AI-powered customer experience automation
201-500 employees
Job no longer available
$179.4-190k
+ Stock options
Office located in Santa Clara, CA
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- Bachelor's degree in Computer Science, Mathematics, Software Engineering, Electrical Engineering, Physics, or Data Science or related field or foreign equivalent
- 7 years of related experience
- Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics and Data Science
- Experience in successfully managing large scale, enterprise SaaS projects with a strong command of project management such as phasing and milestone tracking
- Experience building playbooks, executing against playbook milestones and project tasks created to improve delivery efficiency and productivity
- Ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
- Strong understanding of API connections, carrier integrations, SQL queries, data transformation as well as technical expertise with reading JSON files
- Able to work and communicate effectively with both technical and business stakeholders
- Core project management skills, including financial management, project planning, scheduling, resource management, senior stakeholder communications, and risk management
What the job involves
- Work in close partnership with our Solution Delivery Team, Customer Success Team and Customers to ensure that customer onboarding and use case delivery is successful and seamless
- Manage projects end-to-end for our Strategic and Enterprise customers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live support
- Effectively manage escalations and scope change and implementation of multi-phased projects including monitoring project quality, timeline, hours allocation, risk and performance
- Serve as the single point of contact for customers to manage all project responsibilities
- Coordinate and lead daily stand-ups as well as weekly and monthly status meetings with Customer Business and Technology stakeholders
- Engage with senior internal and external stakeholders (e.g. Vice President, Directors and Product Managers) as a peer, providing subject matter expertise
- Track and manage projects and delivery performance, focusing on customer satisfaction, measurable outcomes and high quality
- Manage multiple programs and projects end-to-end using the appropriate project management framework and methodology
- Demonstrate proficiency in integrating systems, processes and data ensuring seamless connectivity and efficiency
- Validate test plans, test cases, UAT plans and traceability matrix extensively in IT Service Management (ITSM) projects
- Develop and build functional requirements and nonfunctional requirements as necessary with Technical Consultants
- Oversee the installation and configuration of new systems and customize them for the organization
- Test systems to ensure that they work as expected
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialized customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation allows it to stand out. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless and data is handled professionally. Impressive 2023 funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company HQ
Santa Clara, CA
Leadership
Simha Sadasiva
(CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
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