IT Systems Engineer Manager, Scale AI

• Bring deep, practical experience in IT engineering, networking, IAM, enterprise AI, and endpoint management, with a proven track record of delivering results in complex, fast-paced environments
• 7+ years of experience working in IT engineering, overseeing high-impact projects
• 3+ years of people management experience leading multiple technical teams, distributed across multiple geographies
• Excellent communication, leadership, decision-making, and project management skills
• Proven experience in operating and managing security, automation technology, and automation programs. Including experience in configuring, deploying, and leading:
• Implementation and governance of cloud-based identity and access management (IAM), and identity provider (IdP), including Okta, Google Workspace, and Microsoft Azure AD (Entra ID), SSO, SAML, and SCIM across enterprise environments
• Mobile Device Management systems (MDM), such as Jamf and Microsoft Intune Experience working on the IT aspect of common compliance frameworks, such as SOC2, ISO27001, and others

Desirable

• Scale AI is seeking an experienced IT Systems Engineering Manager to lead the design, development, and operation of our expanding SaaS and infrastructure ecosystem
• In this role, you’ll have the opportunity to shape the technical roadmap and guide modernization efforts across our systems, tools, networks, and support operations
• You’ll play a key role in evolving our identity and access management (IAM) strategy, moving the organization toward a modern zero trust approach that balances security and usability
• This role offers the chance to champion operational excellence and IT security while meaningfully improving the employee experience—reducing friction, increasing reliability, and helping teams work more efficiently
• The ideal candidate will drive automation at scale, including the thoughtful use of AI to eliminate repetitive work for both the IT organization and the broader company
• Bring deep, practical experience in IT engineering, networking, IAM, enterprise AI, and endpoint management, with a proven track record of delivering results in complex, fast-paced environments
• Define, prioritize, and execute IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale
• Partner closely with the Security organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data
• Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement
• Consult with stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies
• Partner with Workplace teammates and lead office build outs as the company expands operations
• Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations
• Offer direction, guidance, and training to global IT staff, fostering a culture of learning and growth
• Deploy and manage solutions across offices in multiple timezones and countries