Technical Account Manager, PulsePoint
Office located in Newark, NJ
Healthcare marketing data company
Job no longer available
Healthcare marketing data company
201-500 employees
Job no longer available
Office located in Newark, NJ
201-500 employees
Company mission
To use real-time clinical data to help boost the healthcare industry and improve patient outcomes.
Role
Who you are
- 2+ years of experience in a Customer Success / Account Management role at a tech company
- 2+ years of experience providing support to big international clients
- Previous experience in technical pre-sales or post-sales roles
- Experience with the digital advertising ecosystem preferred
- Knowledge of data-related technologies preferred
- Clear and engaging communication skills
- Experience structuring solutions for large enterprise clients
- Ability to articulate complex information in simple, clear terms to non-technical clients and users, including presentations - both written and verbal
- Outstanding troubleshooting, analytical, and problem-solving abilities, along with the ability to collaborate cross-functionally
- Familiarity with software development practices and ability to work with and understand product development
- You must be willing and able to work hybrid in our Newark, NJ office (283-299 Market Street, 4th Floor, Newark, NJ 07102)
What the job involves
- In this role, you will be our clients’ main point of contact to provide them support with our products
- This is a highly visible role, where you will have the opportunity to work internally across various teams around the globe and externally with our clients, publishers, brands, and agencies all while making a true impact on our business success
- You will align on client needs, organize their requirements into a clear Scope of Work, and oversee the implementation of the client deliverables across our solutions
- You will work closely with Data Scientists, Product, Sales, Account & Technical teams to onboard clients and execute their strategy
- Manage a variety of complex client meetings, such as onboarding, product updates, feature rollouts, and statuses independently or with minimal oversight
- Cross-team collaboration: work closely with Sales, Product, and Marketing departments as the liaison between the client and internal departments
- Create client meeting agendas and prepare talking points
- Speak and present with confidence as a subject matter expert on our products
- Identify and proactively present solution-oriented ideas for process and product improvements
- Perform risk assessment of our platforms within the area of responsibility e.g. assess bugs and feature requests thoroughly and evaluate any risks
- Advise and consult on best practices, optimizations, recommendations, etc
- Understand and articulate areas of opportunity for clients
- Assess prioritization and complexity of tasks
- Demonstrated masterful time management to understand timing as it relates to campaign/issue complexity
- Help to identify opportunities based on client engagement, platform usage, and product feedback
- Establish strong cross-departmental relationships
Our take
PulsePoint is a healthcare tech provider that uses real-time data to provide insight into patients. It uses machine learning and programmatic automation to better understand this data, enabling clinical diagnoses and solutions to be delivered more quickly and accurately.
With its range of analytics solutions, PulsePoint aims to improve predictive aspects of healthcare. The company recently launched its Signal technology, which draws together a range of physician-to-patient data, enabling healthcare organisations to cross-reference with their own information to gain fresh insight.
The global Big Data market for healthcare is expected to be worth $78 billion by 2027, according to an analysis by Emergen Research, and PulsePoint is setting out to be a big part of this growing sector. Having been acquired by Internet Brands in 2021 but remaining an independently run entity, it will benefit greatly from the expertise and market reach of its parent company and their portfolio of health media companies, including WebMD and Medscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2013
$3m
EARLY VC
Jan 2013
$3m
EARLY VC
Total funding: $15.5m
Company benefits
- Dollars and Sense: 401(k) match
- Happy + Healthy: Comprehensive medical plans, affordable medical, dental and vision options, 100%-paid life & disability insurance
- Break a Sweat: Free virtual fitness classes, Better Yourself Wellness program
- Always Learning: Generous annual tuition reimbursement, ongoing team trainings
- Take a Load Off: Paid vacation, sick time, and company holidays (including a floating holiday)
- Good Ol' Fun: Team-building events, happy hours, holiday celebrations, and more!
Company HQ
Midtown East, New York, NY
Leadership
Sloan Gaon
(CEO)Qualified as an Attorney before moving into Management roles at TurboChef, RegistryPro, MIVA, and more organizations. They then left their role as General Manager of GrubHub in March 2012 to found PulsePoint in July 2012.
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