Customer Success/ Sales Associate, Infobip

CA$53-70k

+ ESOP

Excel

Junior and Mid level

Remote from Canada

Global communications platform for businesses & developers

Be an early applicant

Global communications platform for businesses & developers

1001+ employees

RetailB2BSecurityEnterpriseTransportMarketingCommunicationCustomer serviceTelecommunicationsIdentityCloud ComputingSales

Be an early applicant

CA$53-70k

+ ESOP

Excel

Junior and Mid level

Remote from Canada

1001+ employees

RetailB2BSecurityEnterpriseTransportMarketingCommunicationCustomer serviceTelecommunicationsIdentityCloud ComputingSales

Company mission

To provide accessible, innovative global communication technology that creates seamless interactions between businesses and people across the globe.

Job

Company

Role

Who you are

Are you a forward-thinking individual with a keen interest in helping to elevate customer experience and spot opportunities for customer growth? Are you eager to apply your analytical, organizational, and interpersonal skills and learn how to partner with other teams within the organization to drive continuous improvement in lead quality and conversion rates?
Minimum 1 year proven experience in similar roles
Strong communication and interpersonal skills
Strong analytical and organizational skills, with a systematic approach to problems
Strong presentation and demo skills - able to articulate technical solutions and ROI to both technical and non-technical stakeholders
A proficient user of Excel
Highly fluent in English, both spoken and written
Ideally proficiency in any additional languages, like French or Spanish
Strong networking & relationship building skills
Interest in working with multi-divisional, multi-geographical customers
Proactively engages customers with a consultative, solution-orientated approach in discovering new opportunities
You are familiar with AI tools

What the job involves

You’ll have the opportunity to learn from experienced professionals, develop your skills, work with global customers, and follow a clear career path toward future growth in sales and business development. This is a great first step toward a long-term career, with opportunities for continuous development and progression
Proactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth
Building strong relationships and generating new business opportunities for the Infobip sales team
Educating the customer base on the nuances of the product to unlock value
Finding ways to increase user adoption/activation
Actively suggesting how to improve UX on Self Service
Retaining current customers and analyzing their consumption
Having an excellent overview of business, competition, and latest industry trends
Engaging and collaborating with different teams to optimize Self-service workflow
Creating flows and resolving frictions in Self-service by working closely with Product team

Our take

The increasingly digital nature of business means there are new customer touchpoints where companies can analyse user interactions with precision. Infobip helps companies take on this gargantuan task with a global cloud communications platform.

The platform allows users to build connected experiences across all stages of the customer journey at scale. Infobib prides itself on its ability to help partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way.

The biggest challenge for the company will be continuing to ensure that its comprehensive suite of products provides a more attractive option than a raft of specialised startups taking on individual challenges. If it can do so, we expect Infobib to remain a strong player in this market.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-3% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (1.8)

Company

Funding (1 round)

Jul 2020

$200m

SERIES A

Total funding: $200m

Company benefits

Maternity & Paternity Leave
Work from home opportunities
Health insurance
Employee stock option plan

Company HQ

City of London, London, UK

Leadership

Izabel Jelenic

(CTO)

Previously Delphi Developer at Pazinka Optima for 1 year and Oracle Developer at Uljanik IRI for 2 years.

Silvio Kutic

(CEO)

Studied Engineering at University of Zagreb.

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