Head of People & Culture, TicketSwap
More information about location
Marketplace to buy & sell tickets
Open for applications
Marketplace to buy & sell tickets
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To make sure that as many fans as possible get to go to their favourite shows, festivals and sporting events - and to do so at a fair price.
Role
Who you are
- At least 5 years in a HR leadership role within high-growth organizations
- An expert in balancing the interests of company and employee
- Ability to balance big-picture strategic planning with effective day-to-day HR operations, ensuring both long-term goals and immediate needs are met
- Excellent leadership and stakeholder management skills, with the ability to influence and support leaders at all levels
- Experience in setting clear goals, measuring performance, and implementing process improvements for multiple departments
- Experience managing budgets and optimizing resources for HR initiatives
- Knowledge of labor laws (NL focus), ESOP structures and best HR practices, with a proactive approach to compliance management
- Passion for building a strong company culture and improving employee engagement
- You’re available for 32-40 hours per week
What the job involves
- As our Head of People & Culture, you’ll report to our COO and work closely with the rest of our leadership team—blending strategic insight with hands-on HR expertise to drive success
- You'll design and implement a comprehensive talent management strategy that boosts business growth and builds a dynamic, and inclusive culture
- Act as a strategic advisor to leadership to align people strategies with overall business goals
- Support managers and leaders in structuring, growing, developing, and retaining their teams and top talent
- Oversee compensation, benefits, and performance management processes
- Ensure that our culture evolves in conjunction with our growth
- Define and set quarterly objectives that drive measurable outcomes for the People & Culture team
- Oversee end-to-end HR processes, from recruitment and onboarding to performance management and payroll. Streamline workflows and optimize HR operations to support rapid growth and business agility
- Manage and mentor a diverse People team: HR business partners, a corporate recruiter, an office manager, and a system administrator
Our take
Obtaining tickets for in-demand events can be extremely difficult, as can selling on unusable tickets. TicketSwap solves this problem by providing a platform where users can buy and sell pre-sold tickets, without the usually associated risk and high prices.
With fraud detection built in, TicketSwap’s platform allows for greater security against bad sellers. It also maintains a fixed price cap of 120% of the original price to protect against exploitative profiteering. These features, alongside the ease of use of the marketplace, have proved wildly popular, and the platform now serves millions of users around the world.
The company has expanded rather a lot since its inception, sweeping across European markets as well as entering Latin America and the UK. It has cemented a series of lucrative deals with festivals, venues, and promoters, which is testament to the company’s growing ubiquity, and continues to roll out new features such as in-app ticket storage and "FairShare", that divides any profit on a sold ticket fairly between the seller of the ticket and the event organizer.
Freddie
Company Specialist at Welcome to the Jungle
Insights
106% employee growth in 12 months
Company
Funding (1 round)
Jun 2021
$9m
LATE VC
Total funding: $9m
Company benefits
- Pension plan fully paid by TicketSwap
- An electrical sit-stand desk
- Diverse team with 30+ nationalities
- Healthy lunch & snacks every day
- 25 paid holidays a year
- Friday drinks with colleagues
Company HQ
De Wallen, Amsterdam, NH
Leadership
Hans Ober
(CEO & Co-Founder)Has a Master's in International Management from the University of Amsterdam, and has served as TicketSwap's CEO since its founding.
Ruud Kamphuis
(Engineering Fellow & Co-Founder)Has a Bachelor of Commerce from Saxion Hogescholen and co-founded TicketSwap in 2012, initially as CTO.
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