Senior Product Manager, Bonterra
$110-135k
+ Equity
Senior and Expert level
Remote from US
More information about location
Software for social impact organizations
Open for applications
Software for social impact organizations
1001+ employees
B2BInternal toolsSocial Impact
Open for applications
$110-135k
+ Equity
Senior and Expert level
Remote from US
More information about location
1001+ employees
B2BInternal toolsSocial Impact
Company mission
To create a world where the number of individual donors is on the rise, not the decline.
Role
Who you are
- This is a role for someone who is energized by ambiguity, comfortable with complexity, and deeply motivated by the idea that better data infrastructure can change how the social sector understands and communicates its own value
- A signal extractor. You are energized by complexity. You can develop fluency in how diverse organizations structure their work and find the patterns that unlock better defaults, smarter automation, and cleaner product design
- An agentic product thinker. You understand how AI agents work, where they create genuine value, and how to design human-AI workflows that earn user trust over time
- Customer-problem obsessed. You measure your success by the problems you eliminate and the outcomes customers achieve, not by feature counts
- Technically fluent. You can engage deeply with engineers and AI/platform teams on architecture, tradeoffs, and long-term scalability, even if you don't write production code
- A systems thinker. You think beyond individual screens to platforms, workflows, and ecosystems, including how data created in one product creates value in another
- Mission-driven but pragmatic. You want to change the world, and you understand that durable impact requires focus, discipline, and strong execution
- 5+ years of product management experience in PE-backed SaaS, with experience owning complex, data-oriented or platform-oriented products
- Experience working with or alongside AI/platform engineering teams, with a thoughtful approach to where AI creates real value
- Direct experience with reporting, analytics, or data products, ideally in environments serving diverse customer segments with varying needs
- Experience in health and human services, nonprofit technology, CSR, ESG, or adjacent enterprise domains is a strong plus
- You've successfully:
- Led a multi-quarter product initiative that materially improved customer adoption, retention, revenue, or operational efficiency
- Made and stood behind difficult product tradeoffs, balancing near-term delivery with long-term platform health
- Shipped foundational capabilities, including data layers, integrations, or AI-assisted workflows, that enabled multiple downstream teams, products, or use cases
What the job involves
- Bonterra's Case & Impact Management category equips social-good organizations with the systems they need to manage programs, measure outcomes, and communicate their results
- Apricot, our leading case management platform, is used by nonprofits and public agencies to coordinate services, track outcomes, and translate operational data into evidence of impact
- We are seeking a Senior Product Manager to do something genuinely hard and important: unlock the impact story living inside real nonprofit program data and turn that understanding into products that transform how organizations manage their programs, communicate their results, and compel the donors and funders who make their work possible
- This role sits at a uniquely high-leverage intersection
- You will work shoulder-to-shoulder with Bonterra's platform and AI teams to develop deep fluency in how diverse nonprofit programs are structured and operated, and use that fluency to build the next generation of case management agents and define the industry's first impact data product: a structured, trustworthy data layer that captures what happened, relative to goals, over time, across the full spectrum of health and human services programs
- You will take that impact data and make it useful everywhere it matters across the Bonterra ecosystem
- Surfaced inside donor communications in EveryAction, embedded in volunteer and CSR workflows in Deed, powering automated grant reports and impact statements that used to take weeks to write by hand
- In this role, you will:
- Own the product vision and outcomes for Bonterra's impact data product and AI-powered case management capabilities, with end-to-end accountability from discovery through delivery, adoption, and measurable business impact
- Partner deeply with platform and AI agent teams to develop shared understanding of how social good organizations structure and operate their programs, turning that knowledge into smarter systems and automated workflows
- Define and build the impact data product: a structured, extensible data layer that captures what happened, relative to goals, over time, and makes that data usable for grant reporting, fundraising, and cross-product integration
- Lead the development of AI-powered case agents that reduce manual burden for direct service staff, surface the right information at the right moment, and make complex program workflows feel effortless
- Drive integrations between the impact data product and other Bonterra products, enabling use cases like surfacing real-time impact context inside donor emails, volunteer engagement flows, and CSR program reporting
- Set and execute product strategy for your portfolio, balancing customer value, platform scalability, and Bonterra's growth objectives
- Responsibilities:
- Product Strategy & Vision:
- Define and own the long-term product vision for Bonterra's impact data product and case management AI capabilities, grounded in real customer problems and aligned with Bonterra's mission and business objectives
- Apply an AI-native mindset to product strategy, designing AI-powered experiences that create meaningful customer value and identifying where automation can fundamentally change how nonprofits manage cases and communicate impact
- Build conviction around a product direction and evangelize it across the organization, gaining alignment from engineering, commercial, and customer success partners, and adapting when necessary but never defaulting to what is easy
- Extracting Signal from Rich Program Data:
- Develop deep fluency in how Apricot clients structure and run their programs, building systematic approaches to surfacing meaning from a broad and diverse customer base
- Partner with platform and AI agent teams to translate program data understanding into training data, model inputs, and product decisions that improve over time
- Identify the most meaningful and generalizable data points across diverse HHS programs and evolve them into a structured, extensible impact data layer
- Agentic Product Development:
- Collaborate closely with Bonterra's AI agent teams to define, prioritize, and ship case management agents that meaningfully reduce manual work for direct service staff and program leaders
- In partnership with other Case PMs, define what "good" looks like for AI-assisted casework, where automation creates trust and efficiency, and where human judgment must remain in the loop
- Ensure agent capabilities are grounded in real user workflows, validated with customers, and measured against outcomes that matter
- Cross-Product Integration:
- Own the integration roadmap connecting impact data to Bonterra's broader product suite, including EveryAction, Deed, and beyond
- Enable seamless cross-product workflows: automated impact inserts in donor communications, real-time program results surfaced in fundraising and CSR tools, and grant reporting that assembles itself from structured impact data
- Partner with product peers across Bonterra to align on data standards, integration patterns, and the shared infrastructure that makes cross-product experiences possible
Our take
Bonterra is a social good software company supplying an array of solutions to make social impact organizations more efficient, effective, and user-friendly. The company combines products from CyberGrants, EveryAction, Network for Good, Social Solutions, and more into a comprehensive tool suite for everything from case and grant management to fundraising and volunteer work.
As the fastest-growing company of its kind, Bonterra has certainly made a splash and now supports over 180,000 organizations. The company places strong emphasis on keeping "an ear to the ground" to better understand customer needs and continuously improve its platform. This approach is paying off too, with Bonterra now facilitating more than $28B in annual giving while continuing to strengthen its position as a leader in the social good and fundraising space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Work in office: Join us in our Austin, Texas, or Washington, D.C. offices if you live nearby
- Work remotely: Enjoy the flexibility of remote work with our work-from-home option. No matter where you live, there's an opportunity for you at Bonterra
- Work hybrid: Reap the benefits of both remote and in-person work with a hybrid approach. Visit the office closest to you and work from home when your schedule allows it.
- Health & wellness: Our robust set of health insurance options will keep you and your loved ones ready for anything. And our holistic wellness program means you can create a plan tailored to what matters most to you
- Generous time off: Our flexible time off policy means you don’t have to worry about a limit on your vacation days. Plus, we offer 15 paid holidays with a focus on DEIB, social justice, and self-care
- Fully paid parental leave: We value your time spent with family. No matter your gender identity, all Bonterra employees can take fully paid parental leave after the birth or adoption of a child
- Development resources: We believe in fostering an environment that encourages growth and development. With access to learning resources, goal-setting activities, and networking opportunities, we work to ensure our workforce is positioned for success
- Giving opportunities: We know that it's imperative for us to live our purpose. Through our employee giving program, Doers of Good, employees have the opportunity to track volunteerism by logging hours and creating events
Company HQ
Stonelake Office Park, Austin, TX
Leadership
Scott Brighton
(CEO)Prior to joining Bonterra in 2023, Scott was the CEO of Auerea Software for 11 years.
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