Senior Solutions Architect, Grafana Labs

• Located in PST
• 5+ years of experience working on deployment teams, using project management techniques
• Direct experience with o11y
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo)
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Excellent communication skills to communicate with customers, partners, and internal members
• Kubernetes (kubectl, Helm, Tanka preferred)
• Experience with Cloud Platforms - AWS, GCP, Azure

Desirable

• We’re looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs’ world-class Customer Experience team
• This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center
• As a Solutions Architect, you’ll be a trusted technical partner—not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight
• You’ll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base
• You’ll operate with one foot in the code and the other in the customer’s world
• Whether it’s understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the nuances between logs, metrics, and traces—you’ll bring clarity and confidence to complex technical landscapes
• You know the difference between "pets and cattle" and why that matters for scalable observability
• You’ll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed
• As an embedded partner during critical phases, you’ll provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer’s architecture, goals, and constraints
• Along the way, you’ll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams
• Success in this role means being a strategic thinker and a command-line problem solver
• You’re passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement
• Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact
• Effective in working with customers, including business executives, project managers, and IT development staff
• Effective in understanding business needs and distilling the information into business and technical requirements
• Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
• Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions
• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers
• Be a strong advocate for adherence to standards and best practices
• Stay current on Grafana Labs, observability, and related technologies
• You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements
• If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you

• Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings
• The recruitment team will continue to review inbound CVs manually to identify alignment with current openings