DevOps Support Engineer, Buildkite

• 🎯 Customer-Centric Mindset – Passionate about delivering an outstanding support experience with patience and empathy
• 💻 Technical Expertise – Ability to code, with experience in Bash scripting, Python, Ruby on Rails, or Golang
• ️ DevOps & Cloud Knowledge – Familiarity with CI/CD tools like Buildkite, plus experience with Linux, AWS, GCP, Azure, Terraform, and Kubernetes
• 🧠 Problem-Solving Skills – Strong troubleshooting ability and the confidence to tackle complex technical challenges
• Autonomous & Proactive – Comfortable working independently and taking initiative in a fast-moving environment
• ✍️ Excellent Communication – Strong written and verbal skills, with experience collaborating across remote teams

• This is not your average Support Engineer role
• Firstly, you’ll support Buildkite’s enterprise customers. This means closely collaborating with Software Engineering teams at places like Canva, Uber and Airbnb. You’ll use your knowledge and experience to figure out ways to unblock them from complex CI/CD, Software and Infrastructure problems
• Secondly, you’ll play a vital role in shifting the support team into a 50% reactive, 50% proactive function. This means you’ll spend half your time designing and implementing preventive and scalable tools and processes. All to help Buildkite to scale a world-class and efficient experience for our customers
• At Buildkite, we prioritise work-life balance, offering flexible hours for our Support team, without any on-call! You'll work within the business hours of the region you support, ensuring customers get the help they need when they need it
• This role is a perfect opportunity for a Software, DevOp or Infrastructure expert, that is customer obsessed and feels challenged and rewarded, by solving tough problems for smart people
• 💡 Solve Complex Technical Problems
• Work closely with Buildkite’s enterprise customers to troubleshoot and resolve highly technical CI/CD, software, and infrastructure issues
• Provide support via Slack, Twitter, Zoom and Email
• Lead planning and retrospective meetings with customers to improve their Buildkite experience
• 🔧 Design & Implement Scalable Solutions
• Proactively designing tools and solutions that prevent issues before they arise
• Develop, maintain, and review open-source tools, including plugins (Bash) and tooling (Golang, Bash)
• Identify and implement process improvements to create a world-class customer experience
• 🔗 Customer Engagement & Advocacy
• Act as an advocate for customers, ensuring their feedback is heard and addressed
• Proactively post issue updates and share insights to improve customer awareness
• Submit documentation changes that enhance the customer experience

• Yearly budget to spend on travel, conferences, workshops, courses, and books
• Comprehensive health and hospital cover
• 6 months of paid leave if you’re the primary carer, and 3 months if you’re secondary (you can use it flexibly, change between primary and secondary, and take the same leave for a still birth)
• Budget for a desk and chair, and a new computer as well as any other tech
• Co-working budget
• 6 weeks of paid leave per year
• Take time out of work for fitness
• Yearly budget to spend on things like yoga, climbing, personal training, or a day at the zoo

Total funding: $39m

With researchers predicting that the CI/CD tools (delivery software automation tools) market will grow by 18% by 2031, now is a better time than any for companies like Buildkite to find clients. Founded in Australia in 2014, Buildkite is well placed to find delivery company clients in the 2020s from its huge landmass and export home country Australia.