Customer Support Representative Working Student, Planet

• The ideal candidate will be a creative, curious, and proactive problem-solver that will be able to quickly gain an understanding of the Planet organizational structure, internal applications, and standard support processes
• This is a customer-facing role in a very collaborative environment and therefore requires excellent interpersonal skills
• Experience working as a customer support representative or similar role
• Experience in handling technical issues with ability to use problem solving mechanism
• Excellent written and verbal communication skills
• Ability to maintain a professional demeanor
• Ability to work independently, as well as contributing as a team player
• Ability to multitask, prioritize, and manage time effectively with attention to detail
• Ability to travel as necessary to client sites
• Actively enrolled in or pursuing a Bachelor's degree in Computer Science, Computer Engineering, or equivalent combination of technical education and work experience

Desirable

• The Customer Support Representative will be responsible for triaging and assisting with inbound support requests, including ticket assignments and handovers, for Planet customers, partners, and field teams. This includes handling administrative issues and assigning technical issues to the appropriate Technical Support Engineer
• Provide support to Planet customers, partners, and field teams via email, phone, chat, or in person (as necessary)
• Meet/exceed key performance indicators to drive quality and overall customer satisfaction
• Oversee triage and dispatching of inbound requests for technical support
• Provide assistance for administrative requests such as password reset, user management, and sales opportunities
• Build excellent relationships with partner teams including engineering, customer success, sales, and product management
• Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products and services

• Application Deadline: December 21, 11:59PM PST