Senior Product Designer, Upstart

• Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, or a related field (or equivalent practical experience)
• 5+ years of product design experience delivering end-to-end user experiences for digital products
• Experience designing conversational, chat-based, or AI-assisted user interfaces
• Experience designing complex workflows with branching logic, edge cases, and error handling
• Proficiency with Figma and prototyping tools for interactive or conversational flows

Desirable

• Upstart’s AI Experience Platform (AIXP) team is building the next generation of AI-native product experiences that transform how borrowers interact with their finances
• Within this pillar, the team partners closely with Payments and Borrower Experience to design intuitive, trustworthy interactions across both traditional interfaces and emerging conversational surfaces
• As a Senior Product Designer on this team, you will lead the design of AI-powered payment experiences that directly impact borrower financial health
• You will bridge platform capabilities and real user needs, shaping how borrowers make, manage, and recover payments through both UI and conversational interfaces
• Design end-to-end payment experiences across web interfaces and conversational AI agents, ensuring consistency and clarity across interaction modes
• Translate complex payment workflows (e.g., ACH, debit, failed payments) into intuitive user experiences that handle edge cases and error states effectively
• Define and evolve interaction patterns for conversational interfaces, including dialogue flows, fallback behaviors, and multi-step task completion
• Partner closely with product managers and engineers to shape product direction, scope solutions, and deliver high-impact user outcomes
• Use data and experimentation (e.g., A/B testing, user behavior insights) to iterate on designs and improve key metrics such as payment success and engagement
• Contribute to and extend design systems by establishing reusable patterns for AI-native and conversational experiences