Customer Success Manager, Starry

• Our ideal candidate is a people person that enjoys being in the field and will be responsible for building relationships and increasing adoption of Starry Internet with multi-dwelling unit properties (MDUs)
• 5 years experience in Sales, Customer Success or Account Management
• Demonstrated ability to synthesize information to see the big picture while effectively managing details
• Excellent listening and writing skills
• Excellent communication and interpersonal skills
• Proven ability to successfully work independently as well as collaborating across multiple functions in an organization to accomplish team goals
• Valid driver’s license, a clean driving record, and a reliable personal vehicle (mileage reimbursement available)
• Proximity to and willingness to commute to the assigned territory (primarily DTLA, Hollywood, San Fernando Valley) 4 days per week. 70%+ of working hours are spent in the field cultivating relationships
• BA/BS degree or equivalent practical experience

Desirable

• As a Customer Success Manager, you will help launch and grow Starry Internet service with our Property and Building partners
• You will serve as the point-of-contact for property owners and management, onboard buildings, manage rollout timelines, and represent Starry in meetings, social functions, or in the community
• You will also be responsible for developing and maintaining lasting relationships with property managers that will be conducive to the ongoing growth of Starry services to residents within your portfolio of properties
• Our real estate partners (property management, leasing, maintenance teams) need to be our channel partners to reach residents, our ultimate customers, and Customer Success plays a central role in maintaining these relationships
• Manage a portfolio of accounts to achieve long-term subscriber sales success
• Represent Starry to Property and Building partners and be the primary contact to grow the B2B/B2B2C relationship
• Bridge the Client Services relationship with Deployment and Marketing teams to drive timely construction and roll out of Starry Internet in new buildings
• Scale enrollment and participation of Starry’s marketing programs among assigned portfolio partners
• Generate new business using existing and potential customer networks
• Act as a dedicated resource for key accounts
• Maintain accurate service and customer activity records
• Build a community around Starry and the property by adding value to the building
• Other duties and responsibilities as assigned