Business Operations Manager, Vagaro
$140-200k
Business management software for salons, spas, and fitness studios
Job no longer available
Business management software for salons, spas, and fitness studios
501-1000 employees
Job no longer available
$140-200k
501-1000 employees
Company mission
To help small businesses and independent service professionals reach their objectives by bringing technology solutions that foster growth.
Role
Who you are
- You have excellent business acumen and communication skills
- You enjoy working with cross-functional partners
- You love tackling complex problems and developing and implementing data-driven solutions
- You thrive in the pace of change at high-growth tech startups
- Most importantly, you are a curious individual who loves diving deep into a wide range of challenges and opportunities
- Bachelor’s degree or equivalent work experience (MBA preferred)
- 8+ years of general work experience, including 3+ experience as a Business Analyst, preferably in a data-driven environment, with a solid understanding of data analysis techniques and methodologies
- 4+ years of experience in finance, consulting, or business operations
- Experience with operational design, process improvements, governance creation and oversight, technology assessments, implementation, and execution
- Strong analytical and problem-solving skills, with the ability to break down complex business problems into manageable components
- Strong, independent voice to push teams’ thinking and influence leaders on direction while building trust-based relationships across the company
- High-energy, team-first, positive attitude, autonomous, motivated to work hard in a fast-paced environment
- Excellent communication skills, both written and verbal, to facilitate discussions and communicate insights with senior-level leaders
- Strong listening skills and the ability to quickly understand the "why" behind decisions
- Ability to digest complex data and present findings clearly to drive decision-making and outcomes, with experience in financial and strategic modeling. SQL skills are a plus
What the job involves
- We are seeking a talented Senior Business Operations professional to join our organization
- You will be responsible for driving strategic initiatives and outcomes across the business
- Conduct in-depth analysis of existing processes, systems, and data flows to identify areas for improvement and opportunities for optimization
- Leverage data analysis techniques to identify insights that can inform business decisions and drive strategic initiatives
- Responsible for executing the highest impact, most cross-functional initiatives across the company, from redesigning pricing strategies to launching new products
- Dive deep into data, processes, and customer experiences to identify critical insights necessary for business performance improvements and translate them into actionable strategies
- Collaborate with cross-functional teams to design and implement solutions that address business requirements and drive value
- Serve as a trusted thought partner to CFO and executives across the business, providing valuable independent perspectives
- Collect, model, analyze, and interpret sophisticated and/or broad data; identify and interpret trends and patterns in datasets to locate influences. Prepare and present a variety of operational analyses and recommendations to senior management for decision-making. Examples include status reports, dashboards, and development of ad-hoc business models
- Collaborate with BizOps, Business Development, and Product teams to investigate trends and uncover data anomalies
- Identify growth and productivity leverage opportunities within the company to create efficiencies and reduce complexity across end-to-end business processes
- Drive data-driven analysis to identify areas of improvement and prioritize strategic opportunities
- Structure complex problems into clear bodies of work, chart the path forward, and enable teams to deliver against strategic priorities
- Develop, implement, and steer analytical and operational projects with or without formal direction from leaders and find opportunities for further refinement of existing processes and initiate analysis in support of operations and processes
Our take
For over a decade, Vagaro has been providing salons, spas, and fitness studios with a full suite of business management and payment processing tools, including payroll, payments, bookings, and marketing. Hitting Unicorn status back in late 2021, there has been surprisingly little fanfare around the company, which crept up on the market to secure an international footprint across the UK, US, Australia, and Canadian markets.
Benefitting from an upswing in business during the pandemic, when its salon and fitness clientele were obliged to double down on digital transformation, Vagaro has won the trust of a strong and extensive roster of independent professionals. In a time of crisis, the sector proved itself to be business-critical. This strong reputation will help ease Vagaro's planned expansion into other regional markets, as it grows its operations into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2018
$63m
GROWTH EQUITY VC
Total funding: $63m
Company benefits
- Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
- Generous PTO: 15 accrued days, plus 10 company holidays annually
- Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family. 🏥
- Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork. 🎟️
- Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments. 💅
- Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription. 🍽️
- Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account. 📚
- Financial Security: 401k program with 4% matching and optional life/supplemental insurance. 💰
- Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized! 🏀
Company HQ
Pleasanton, CA
Leadership
Fred Helou
(Founder & CEO)Previously a Software Manager at Applied Materials, and then a Director at Novellus.
Salary benchmarks
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