Technical Project Manager, Staffbase
Strategic Accounts
Employee communications platform
Open for applications
Employee communications platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To empower communicators worldwide.
Role
Who you are
- 5+ years of experience in project management, technical account management, or product operations within a SaaS or software company
- Proven ability to work collaboratively across customer-facing and technical teams, including Product, Engineering, and Customer Success
- Strong technical understanding of SaaS platforms, integrations, APIs, and enterprise deployment workflows
- Excellent communication, organization, and stakeholder management skills
- Experience with tools such as Jira, Confluence, Salesforce, and Gainsight
- Comfortable navigating ambiguity and driving structure in fast-paced, cross-functional environments
- PMP, Scrum, or Agile certifications are a plus
What the job involves
- We are seeking a strategic and highly organized Technical Project Manager to serve as the central point of coordination between our Product team and our most strategic customers
- This role is responsible for managing the intake, tracking, and resolution of all customer-driven feature requests, roadmap items, and technical issues requiring Product support
- The ability to understand and communicate effectively with developers, IT teams, and enterprise architects is key to this position, as it enables confident decision-making
- You will be a strategic partner to Customer Success Managers and work cross-functionally with Implementation Consultants and Technical Consultants—who each play key roles in the customer relationship—to ensure alignment and transparency on product-related priorities
- Serve as the primary liaison between the Product team and strategic customers, tracking and managing feature requests, roadmap dependencies, and technical issues
- Advocate for customers when necessary and have the strategic foresight to know which technical requests are essential to long-term customer success
- Collaborate closely with Customer Success Managers, who own the overall customer relationship, to ensure product conversations are aligned with customer goals and strategic value
- Partner with Technical Consultants and Implementation Consultants to gather context, validate feasibility, and ensure seamless handoff of technical requirements
- Maintain a consolidated and transparent view of customer-specific product priorities, status updates, and delivery timelines
- Represent customer needs in internal product planning sessions and provide visibility into evolving customer trends and high-impact use cases
- Lead internal coordination efforts across Product, Engineering, and Customer teams to resolve blockers and escalate critical items
- Participate in strategic customer calls and roadmap reviews to provide updates, set expectations, and represent Product status and direction
- Continually improve processes and tooling that support intake, prioritization, and communication of customer product needs
Our take
Staffbase is the first AI-native employee experience platform and it's built to help companies keep their people connected - an employee app, intranet, email, SMS, digital signagfee, and Microsoft 365 integrations - all in one place. With more than 2,000 customers worldwide, including Adidas, Toyota, DHL, and Sephora, Staffbase is helping organisations build stronger, more aligned workplaces.
With teams spread across offices, countries, and time zones, companies need reliable ways to keep everyone informed and engaged. And Staffbase does just that, making communication simpler and more effective for every employee. Its tools, including an AI-powered Staffbase Companion assistant, give people the information they need quickly, so they can work more collaboratively with confidence.
A major leap forward for the company is Employee AI, Staffbase's new foundation for the next era of employee experience. Built on trusted data, governance, adn braod reach, it'sd esigned to make AI genuinely uselful for every employee. Features rolling out through 2025 and 2026 include a mobile-first AI assistant that helps employees complete tasks, hyper-personalised weekly podcasts, smarter content governance that keeps information up to date, and prompt-based tools that help teams create high-quality content faster.
With such strong momentum, industry recognition (like being named a leader in the Gartner Magic Quadrant for three years in a row), and a partnership with Microsoft's Azure OpenAI Service, Staffbase is very much ready for the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2022
$124.4m
SERIES E
Mar 2021
$145m
SERIES D
Total funding: $324.7m
Company HQ
Altchemnitz, Chemnitz, Germany
Leadership
Martin Böhringer
(Co-Founder & CEO)Previously co-founded productivity app builder startup Hojoki, serving as CEO before co-founding Staffbase in 2014.
Lutz Gerlach
(Co-Founder & COO)Before Staffbase, co-founded and served as COO of Hojoki.
Frank Wolf
(Co-Founder & President)Previously worked in Social Technologies and Collaboration for T-Systems Multimedia Solutions (T-Mobile), following seven years as a Manager for Accenture.
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