Senior Reporting & Insights Analyst, Headspace Health

• The ideal candidate will be a results-oriented, business analyst with experience transforming large quantities of data into meaning and actionable insights
• The ideal candidate for this role possesses strong data analytics skills, excels in structured thinking, navigates ambiguity effectively, and consistently identifies strategic opportunities to enhance business performance through data-driven insights
• Bachelor's degree required (Computer Science, Management Information Systems, Computer Engineering, Data Analytics, Math, or related field)
• 7+ years of related IT/data analytics experience
• Strong analytical skills, ability to tell a story using data and KPI’s
• Strong knowledge and experience with Relational Databases, SQL, Python, R, Looker, Tableau, Statistics, Amplitude, Domo, CoreMetrics, Google Analytics, and Excel
• High proficiency in Microsoft applications (e.g., Excel advanced functions and Power BI),
• Proficient at synthesizing data into written narrative and communicate findings effectively; requires strong verbal and written communication skills
• Ability to analyze and communicate upstream and downstream effects of changes to reporting, data, and/or measures
• Experience making business recommendations and influencing stakeholders
• Work independently with limited supervision in a hands-on role
• Ability to multi-task and work on multiple projects simultaneously
• Propensity to think outside of the box to automate manual processes
• Advanced knowledge of Google Sheets (functions, pivot tables, etc), and Excel
• Ability to work well with people from different disciplines with varying degrees of technical experience

Desirable

• The Headspace Client Reporting team is seeking an experienced Senior Reporting Analyst to play a key role in driving Employer, Partner & Health Plan client insights and reporting
• This role will be responsible for implementing change management and supporting process improvement efforts by identifying potential areas for enhancement and efficiency
• The Senior Reporting Analyst will support the analytical efforts across our commercial organization, addressing critical business challenges
• This role involves overseeing projects, conducting cross-functional business analyses, building operational dashboards featuring key performance indicators (KPIs), and leveraging technology to streamline processes
• Design and manage complex queries, dashboards for operational/performance reporting metrics and status reports based on departmental needs
• Produce business analysis deliverables for projects such as:  aggregated by-client member outcomes (e.g. depression & anxiety) & enhancing standardized client reports (e.g. quarterly reporting)
• Create custom reports and/or dashboards for internal and external business stakeholder use
• Monitor and report on Service Delivery function against Service Level Agreements (SLA’s); Performance Guarantees against Actuals
• Conduct in-depth analyses to support internal and external business stakeholders
• Identify business process bottlenecks, and recommend and implement process improvements
• Understand system architecture of upstream and downstream impacts when implementing solutions
• Create and maintain technical documentation and user-guides for end users