Senior Software Engineer, Dialpad
Agentic Systems
$224.5-251.5k
AI-powered cloud communications platform
Posted today
AI-powered cloud communications platform
1001+ employees
Posted today
$224.5-251.5k
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- Experience: 10+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Staff, Senior Staff, or Principal Engineer) shipping complex, large-scale systems
- Systems Background: Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures
- Leadership: Ability to lead and grow a small group of engineers
- LLM Platforms: Inference optimization and fine-tuning strategies
- Data & Retrieval: Advanced retrieval systems and memory architectures
- Agent Frameworks: Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems
- AI Ops: Evaluation, observability, and safety frameworks for production AI systems
- Real-Time Infrastructure: Streaming infrastructure and voice/conversational AI
- Tool Integration: Tool use, API execution frameworks, and human-in-the-loop validation systems
- Operational Excellence: Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps
- The 0→1 Archetype: Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems
- Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply
What the job involves
- As a core technical leader within our Agentic AI initiatives, you will shape the vision, architecture, and execution of Dialpad’s next-generation AI platform, moving the industry beyond passive copilots into autonomous workflow execution. Working closely with Product, Applied Research, Design, and executive leadership, you will build production-grade systems where AI agents reason, act, coordinate, and safely execute workflows
- You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture
- This position reports directly to our Senior Director of Engineering and has the opportunity to be based in our San Francisco office
- Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems
- Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows
- Mentor & Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC
- Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad’s long-term business strategy
- Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent."
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note-taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally. In 2026, it released its Agentic AI platform, which will help businesses to tailor and fine-tune their agentic AI capabilities, indicating that its doubling down on this sector of its business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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