Client Director, ServiceNow

$154.1-254.3k

+ Variable/incentive compensation and ESPP. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure

Expert level

San Francisco Bay Area

Remote from Canada, US

More information about location

Cloud-based digital workflows for enterprises

Be an early applicant

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Be an early applicant

$154.1-254.3k

+ Variable/incentive compensation and ESPP. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure

Expert level

San Francisco Bay Area

Remote from Canada, US

More information about location

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Job

Company

Role

Who you are

9+ years of experience in Enterprise Sales including client management, and aligning account strategies to revenue opportunities
5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
4+ years experience achieving sales targets
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for strategic clients
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

What the job involves

You will produce new business with a defined set of ServiceNow's largest existing accounts
You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients
Provide strategic leadership to clients
Be the relationship manager between customers and ServiceNow
Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
Manage all Executive relationships between ServiceNow and assigned clients
Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (2.1)

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

Commuter benefits
Annual learning stipends
Work from home opportunities
Generous family leave
Matched donations
Flexible PTO
401(k) matching
Paid volunteer time

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

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