Senior Customer Marketing Manager, Phrase
Cloud-based translation platform
Open for applications
Cloud-based translation platform
201-500 employees
Open for applications
201-500 employees
Company mission
To open the door to global business by giving everybody access to the content they need in the language they speak.
Role
Who you are
- 5+ years of experience directly within customer marketing ideally in a SaaS or B2B technology environment, targeting an Enterprise level audience
- Proven track record of developing and executing customer marketing programs that deliver revenue through increased engagement, retention and upsell
- Strong storytelling skills with the ability to create compelling narratives around customer success and business impact
- Experience building and managing customer communities, including events, webinars, and forums
- Exceptional collaboration skills, with experience working and leading cross-functionally with Marketing, Sales, Product, and Customer Success teams
- Data-driven mindset with a focus on measuring, optimizing and reporting on campaign performance
- Expert in stakeholder management with experience in leading sessions with senior business leaders to showcase the reasoning and results of your customer initiatives
What the job involves
- Now, we’re looking for a Senior Customer Marketing Manager to join our growing team and help us drive deeper relationships with our customers through engaging, value-driven marketing
- As the Senior Customer Marketing Manager at Phrase, you will be at the forefront of our customer engagement strategy
- You’ll work closely with cross-functional teams, including Sales, Customer Success, and Product, to develop and execute impactful marketing programs that showcase customer success, drive adoption of our platform, and foster long-term brand loyalty
- This role will be central in driving increased adoption in our customer base, amplifying their voice, telling their success stories, and building a community of advocates who champion Phrase’s technology
- Campaign Management: Design and manage end-to-end customer marketing campaigns that drive adoption, engagement, and retention across our global customer base
- Community Building: Build and nurture customer communities through webinars, dedicated events, Customer Advisory Boards (CABs) and targeted engagement initiatives that foster deeper connections and knowledge sharing among our customers
- Customer Feedback: Collaborate with Product and Customer Success to gather insights and feedback, ensuring the voice of the customer is embedded in our product roadmap and marketing efforts
- Customer Advocacy: Partner with the Brand and Comms team in the development and execution of our customer advocacy strategy, creating a network of brand champions who amplify Phrase's value through testimonials, case studies, content and speaking opportunities
- Cross-Functional Collaboration: Partner with internal teams to help co-ordinate customer marketing initiatives with broader business goals, from product launches to expansion opportunities
- Work experience in a successful and growing global SaaS company
- Be part of an international team of 300+ in Europe, APAC, and the Americas
- Expert colleagues in their field who are determined to build the best localization platform on the market, creating a world where language never limits opportunity
- An agile work environment, where it is encouraged to take smart risks
- Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued, and diversity is fully embraced
- A positive, open-minded, and innovative atmosphere
- Support in your professional development and personal career goals
Our take
Even today, language barriers can hold businesses back from achieving their full potential. Phrase (from Memsource) solves this problem with its translation management solution. Its cloud-based platform offers efficient automated translation. Its AI-driven approach is mainly targeted toward enterprises that typically need to translate large volumes of text.
In 2021, Memsource acquired Phrase, officially unifying both its platforms (and brands) under one integrated suite. By doing so, it enables enterprises to seamlessly drive growth with a connected ecosystem of tools.
Phrase boasts an impressive client base with the likes of Uber, Shopify, Volkswagen amongst thousands of others. IT recently brought in impressive funding, which will be used to expand its global footprint through hiring world-class, international talent.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (1 round)
Jun 2022
$17.3m
GROWTH EQUITY VC
Total funding: $17.3m
Company benefits
- 4 Phrase holidays where the entire company is off to celebrate our accomplishments and recharge
- Your birthday as a paid day off because we want to celebrate you, too
- Annual budget for your personal training and development, because if you grow, we grow
- Access to free language courses—we are a translation business after all!
- Travel budget to meet up with your team and build strong personal relationships in one of our main locations once per quarter
- 2 paid give-back days per year to support your local community, volunteer, and/or take part in charity events and activities
- Pet-friendly offices in Prague and Hamburg for our furry friends to bring us joy
- Bonus are available for all non-commission carrying roles, so everyone benefits from the company’s success
Company HQ
New Town, Prague, Prague
Leadership
David Canek
(Board Member & Founder)Previously worked as Sales Manager at Czech Telecom. Was Director of Product at NewsTin and a Partner at Czech Translations.
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