Deal Desk Analyst, LaunchDarkly

• The successful candidate will thrive in a fast-paced, ever-changing environment, demonstrate resourcefulness when faced with new scenarios, and apply best-practice principles to each solution
• Humble, Hungry, and Curious
• Problem Solver: You are driven to understand customer pain points to create a commercial strategy that achieves business goals and meets customer needs
• Team-Oriented: You excel at collaborating across the company. You can communicate effectively between cross functional business stakeholders
• Great Communicator: You have a natural ability to build relationships with cross-functional team members and are a master of the written word, with excellent attention to detail
• Startup Mentality: You thrive in a fast-paced, high-intensity environment where you balance multiple projects and can prioritize your work both short and long term
• Driven: You are motivated to achieve success both at work and in your personal life
• 1–5 years of experience in the Software/SaaS industry, with exposure to Sales, Deal Desk, Finance, or Revenue Operations
• Ability to read and understand contractual business terms and conditions
• Proven ability to manage high deal volume and tight deadlines, especially during quarter-end
• Familiarity with SaaS metrics, including Annual Recurring Revenue (ARR)
• Analytical, self-motivated, and confident in making data-informed decisions
• Excellent verbal and written communication skills with a collaborative, solution-oriented mindset
• Strong attention to detail and accuracy
• Experience using CRMs (e.g., Salesforce) and quoting tools
• Proficiency with Microsoft Excel

Desirable

• As a Deal Desk Analyst, you will report to the Director, Deal Management and support all customer deals throughout the quote-to-cash process
• The ideal candidate is skilled and knowledgeable in areas such as enterprise software deal structures, common SaaS metrics, commercial terms, and revenue recognition principles
• You’ll be a critical part of LaunchDarkly’s growth by partnering with our Sales organization in the construct, review, approval and negotiation of business opportunities
• You will act as the coordinator between Sales and all other cross functional teams as business opportunities are evaluated, negotiated and closed
• You’ll develop relationships at all levels and across the entire company in support of your deal function
• Serve as a trusted advisor to the Growth, Enterprise, and Strategic Sales teams on deal construction and negotiation of complex transactions
• Own and manage a book of business, working closely with Sales leaders to support, guide, and track high-value deal negotiations
• Review proposed deals, provide feedback/coaching, ensure accuracy/compliance with published policies, and approve, reject, or escalate deals as needed using sound business judgment
• Review commercial redlines and draft terms as needed to help close deals
• Enforce established processes to ensure data integrity and consistency across closed opportunities
• Ensure contracts and supporting documents are fully executed and uploaded to the contract management system
• Become a subject matter expert in the CPQ tool; support its configuration and functionality
• Train new Account Executives on opportunity creation and closeout processes
• Coordinate information flow across Sales, Professional Services, Legal, Finance, and Operations to facilitate seamless deal execution
• Ensure the deal review and approval processes follow company policies and compliance standards
• Contribute to the development and implementation of deal desk policies, processes, and procedures
• Foster strong cross-functional relationships to streamline and support the deal process