Bilingual Account Manager, Fresha

• Experience - Minimum 2 years of solid Account Management with a track record of success in revenue growth
• Manage Full Sales Cycle - 2-3 years, taking an account from onboarding to long term revenue generation
• Selling into SMB - 2-3 years, being able to close sales and generate incremental revenue
• Team Player - must be happy to ‘roll sleeves up’ and assist the team whenever required
• Comfortable working in a fast-paced and changing environment
• Demonstrable experience in effectively managing and driving commercial growth from a large account portfolio, ideally in the SaaS industry

Desirable

• Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business
• Reporting directly into the Team Lead Account Management, and working collaboratively with commercial, marketing & product teams, you will be accountable for building long-term relationships and driving revenue growth and retention of the Fresha platform
• This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact
• Collaboration - Work closely with other departments to ensure a seamless partner experience
• Accountable - Meeting Key Performance Indicators on monetization, revenue growth, and retention by proactively engaging with and educating our Partners on the value of the Fresha platform
• Execute - Analyze reports and execute effective plans to upsell and increase revenue generation from existing accounts
• Build - Ensure strong Partner Experience by building meaningful relationships by attending face-to-face and video meetings with your accounts
• Engage - Administer a consistent contact strategy across your Portfolio to keep Partners engaged and reduce churn

• Screen Stage (30 mins) - Video-call with a member from the Talent Team
• 1st stage (45 mins) - Video-call/in-person with Team Lead Account Management
• Final Stage (75 mins) - In-person with Team Leads and Head of Commercial
• We aim to complete the entire interview process and deliver feedback within 3 weeks
• Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe