Senior Customer Success Manager, Checkr
$104.2-122.6k
OTE
2-3 days a week in office
Automated background checks
Job no longer available
Automated background checks
1001+ employees
Job no longer available
$104.2-122.6k
OTE
2-3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- Minimum of 3+ years in customer success, account management, or sales roles
- Experience in the SaaS or Human Resources industry is a plus
- Strong customer-centric mindset, viewing customer success as your own success
- Proven ability to build and maintain robust relationships with customers at various organizational levels
- Consultative approach to problem-solving, effectively managing customer expectations
- Demonstrated ability to navigate challenges and drive positive business outcomes
- Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely
- Ability to collaborate effectively with internal teams and external stakeholders
- Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment
- Eagerness to learn quickly and take on challenging new initiatives
What the job involves
- As a Senior Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our customers
- Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly winning the trust of key customer stakeholders
- You will work with fellow professionals who succeed through collaboration, grit, and constant learning
- You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts
- Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships
- Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
- Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution
- Collaborate with Account Management to assess account health and identify opportunities for growth and expansion
- Coordinate cross-functionally with internal teams—including Engineering, Product, Sales, Support, and Executives—to advocate for customer needs and ensure successful outcomes
- Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges
- Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $545.2m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company values
- Humility - We are respectful and free from arrogance. We put the success of our employees over our company and are excited to learn from each other.
- Grit - We are passionate and hustle to raise the bar. We persevere through our challenges and grow from our failures.
- Transparency - We trust each other to communicate the good and the bad as it relates to doing our best work. We aren’t afraid to voice our opinions and are receptive to feedback.
- Connection - We genuinely care about each other and understand that our people are our power. We celebrate our lived experiences and enjoy helping and supporting each other.
- Ownership - We strive for thoughtful impact, take pride in our work, and hold ourselves accountable. We step up and take on new challenges to help further the success of the company.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
Salary benchmarks
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