Senior Content Strategist, Chime
$116-160k
+ Bonus + Equity
Fridays from home
Mobile banking for the everyday person
Job no longer available
Mobile banking for the everyday person
1001+ employees
Job no longer available
$116-160k
+ Bonus + Equity
Fridays from home
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- A successful candidate is able to manage multiple projects and meet tight deadlines while maintaining close attention to detail
- 5+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing
- Strong verbal and written communication skills and a track record of success with internal and external stakeholders
- Experience defining, tracking, and reporting on content metrics and providing data-driven analysis
- Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace
- Previous experience working with vendors, BPO partners, or writing contractors is a plus
- Willingness to travel domestically and internationally 2–3 times a year is a plus
What the job involves
- As a Senior Content Strategist, you’ll lead efforts to build and improve content that helps our members and agents quickly get what they need
- You’ll partner cross-functionally to shape content that supports our product and support strategies
- You’ll work across a variety of content types, including member-facing help articles and internal agent SOPs, partnering with stakeholders to create clear, actionable content that supports our core audiences
- You’ll proactively identify opportunities to improve the content experience, shape strategy, and drive measurable improvements in our core support metrics
- This is a high-impact, high-visibility position that interacts with a broad group of internal and external stakeholders
- Act as a strategic partner in shaping content direction and scaling content creation, including developing and writing content that aligns with our content strategies
- Explain complex product and policy concepts in simple, jargon-free language
- Find the most effective ways to convey information, educate members and agents, and reinforce learning
- Lead with data and insights to identify opportunities, shape strategy, and continuously improve content
- Proactively synthesize research and feedback into scalable, strategic solutions aligned with business goals
- Navigate ambiguity and shifting priorities with independent, strategic thinking and strong execution
- Manage key projects related to product, policy, and process launches
- Leverage LLMs and generative AI tools to drive improvements in content creation, quality, and operational efficiency at scale
Our take
Chime is part of the growing realm of fintech banks and providers, emphasising straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meagre interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $11.6B since its 2025 IPO. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base. That being said, Chime's IPO, rare in a financially uncertain period, proves that it has shifted from challenger to major player.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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