Customer Onboarding Manager, Kojo
CA$95-120k
Offers Equity & Commission
Requires occasional travel
Materials management platform
Posted today
Materials management platform
101-200 employees
Posted today
CA$95-120k
Offers Equity & Commission
Requires occasional travel
101-200 employees
Company mission
To build sustainable solutions to problems in the construction industry such as creating more housing, upgrading infrastructure, and adapting to climate change.
Role
Who you are
- Are you a consultative project manager who thrives when they're meeting customers and providing valuable impact to the customers they are supporting? This may be a great role for you!
- 3+ years working in a customer onboarding and implementation role in SaaS, software, or technology-based environment; familiarity with construction industry a plus
- Experience leading large-scale, longer term (6+ months) implementation projects, managing a diverse group of stakeholders
- Experience conducting technical product trainings, both virtually and in person
- Rapid yet personalized implementation of a software product where metrics and success are based on time to value, adoption, and revenue retention
- Ability to prioritize solving customer problems while managing a large book of business
- Strong written and verbal communication skills in front of a variety of technical and non-technical audiences
- Customer Obsession: You understand that what might be small things to us make a huge difference for them
- Passion: You care intensely about Kojo's success
- Impact: You are both fast-paced and detail oriented
- Innovation: You seek to understand the truth behind problems and find solutions to them
What the job involves
- The Customer Onboarding Manager will lead our mid-to-large market customers to successful adoption and long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs
- This role will ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions to ensure a seamless customer experience
- The Onboarding CSM must be an excellent project manager of their book of business and committed to seeing our customers adopt and succeed on our platform
- Leading the implementation process for Kojo’s largest customers quickly and with a high degree of responsiveness and service, as their main Kojo point of contact, including planning calls, product trainings, and regular engagement as needed to ensure successful results
- Effectively supporting ~20 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience
- Conducting meetings and consultations with stakeholders to identify project requirements and define scope, deliverables, and timelines
- Conducting all new customer product trainings and following up to ensure adoption across all personas, including occasional travel to customer teams in-person across North America
- Establishing strategic relationships with multiple points of contact within each organization, and conveying Kojo’s value in a meaningful way to all key personas and users
- Checking in regularly with customers to ensure the project is progressing and they are actively using our products, striving for optimal usage patterns
- Ensuring a healthy book of business by identifying churn risk and developing strategic save plans for any customers at risk
- Synthesizing customer needs and sharing themes with the Kojo Product team in a way that maintains the customer’s perspective while also understanding the broader Kojo product roadmap
Our take
In recent years, the commercial construction industry has faced more volatility than ever. Construction costs are on the increase, there are constraints on supply chains, material and labor shortages have become more common; and manual ordering processes hold companies further back by being timely and prone to error. Kojo, founded in 2018, supplies software for material management that brings supply chains to a single platform, helping to keep construction companies moving efficiently.
Kojo was founded in response to the archaic pen-and-paper material supply chain that was holding back housing construction even in otherwise innovative neighborhoods. Its software brings field, office, warehouse and vendor teams together to manage materials needs from takeoff to closeout, and to ensure visibility across general and specific stock to avoid unnecessary wait-times for workers. The company is the leading materials management platform for the construction industry, supplying first-of-its-kind technology.
Kojo has received substantial investment and has an impressive list of customers. Funds are cited to go towards continuing to build the platform and add new products that help contractors save money and time.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2022
$39m
SERIES C
Aug 2021
$33m
SERIES B
Total funding: $83.3m
Company benefits
- PPO and HSA medical plans, dental and vision plans, fully-covered disability and life insurance coverage.
- Remote-first workforce: Allows our team to work from anywhere in the US or abroad while on a travel visa.
- Unlimited PTO: Plus ten paid holidays that allow flexibility to heal, recharge, travel, or celebrate.
- Paid parental leave: Guarantees 100% salary for up to 12 weeks for a birthing parent and up to 4 weeks for a non-birthing parent.
- A culture of community: Team building, birthday celebrations, virtual crossword puzzles and demo hours, Lunch & Learns, in-person hub hangouts, and company wide offsite retreats.
- Other perks including equipment for your home office, professional development and wellness programs, and recurring stipend to support the remote work experience.
Company HQ
SoMa, San Francisco, CA
Leadership
Maria Rioumine
(Co-founder & CEO)Board Member at Orascom Development Holding. Co-founded Real Capital Innovation. Former Investment Banking Analyst with Goldman Sachs.
Ryan Gibson
(Co-founder)Former CTO of the company. Venture Partner at Eclipse Ventures. Experience as an Engineer with Microsoft and with Google.
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