Technical Account Manager, Tulip Interfaces
More information about location
Frontline operations platform
Be an early applicant
Frontline operations platform
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To democratize technology and empower those closest to operations to solve problems.
Role
Who you are
- You're passionate about technology, customer success, and manufacturing innovation
- You thrive in technical discussions while building strong relationships with customers and internal teams
- You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences
- You're excited about helping manufacturers transform their operations using cutting-edge no-code technology
- 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar)
- 3+ Years of Tulip delivery experience, at the L4 SOLV level
- Strong understanding of manufacturing operations, Industry 4.0, or industrial software
- Experience with APIs, system integrations, and database concepts
- Familiarity with no-code/low-code platforms preferred
- Ability to travel (estimated 20%)
- Excellent written and verbal communication skills
- Ability to translate complex technical concepts for diverse audiences
- Strong presentation and workshop facilitation skills
- Collaborative mindset with experience working across teams
- Deep knowledge of digital transformation initiatives in industrial settings
- Understanding of manufacturing processes and operational challenges
- Experience with manufacturing execution systems (MES) and similar platforms
- If you're passionate about technology, customer success, and manufacturing innovation, we'd love to hear from you
What the job involves
- We're looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM, you'll bridge the gap between technical expertise and customer success, partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption
- You'll serve as the technical advisor for customers, helping them maximize their investment in Tulip's no-code platform while ensuring they achieve their operational excellence goals
- Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
- Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
- Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
- Identify opportunities for deeper platform adoption and technical optimization
- Conduct technical workshops, training sessions, and platform deep-dives
- Help customers design scalable solutions using Tulip's no-code platform
- Guide customers through complex technical implementations and integrations
- Collaborate with customers to establish technical best practices and governance
- As a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
- Partner with Product and Engineering teams to communicate customer technical requirements
- Collaborate with Sales Engineering during expansion opportunities
- Support renewal processes with technical value demonstrations
- Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
- Develop technical content, documentation, and enablement materials
- Participate in customer advisory boards and technical user groups
- Represent Tulip at industry events and technical conferences
- Impact: Help customers transform their operations and achieve measurable business outcomes
- Growth: Develop deep expertise in cutting-edge manufacturing technology while building customer success skills
- Team: Join a collaborative, customer-obsessed team that values technical excellence
- Learning: Continuous learning opportunities with access to the latest manufacturing and technology trends
- Culture: Be part of a company that's revolutionizing how manufacturing gets done
Our take
Tulip Interfaces' frontline operations platform is a connected data and process management tool that lets manufacturers create their own visual and interactive apps that connect with machines, tools, sensors, people and the systems used in a production or logistics process in a physical location.
Tulip gives frontline engineers the ability to address their own shop floor needs, guiding workflows and adapting the apps as things change or improvements are made. Customers only pay for the stations they need, driving better cost efficiencies and the ability to start small and scale up. Its no-code platform and powerful integrations allow connection to new and legacy machinery as well as leveraging the Internet of Things. This has attracted partnerships with the likes of Microsoft and AWS.
Tulip aims to be a next-generation leader in frontline operations, which currently represents a $150B market opportunity. The company's next steps include integrating the recently acquired smart search company Akooda into its platform, as well as further expansion into small and medium enterprise businesses in Europe, the Middle East, Africa and Asia. It plans to significantly increase its headcount to support growth as the low/no code platform marketplace is tipped to hit more than $84 billion by 2027.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Mar 2026
$120m
SERIES D
Aug 2021
$100m
SERIES C
Total funding: $290.9m
Company benefits
- Impactful Work: Have a direct impact on product and culture
- Work/Life Balance: Flexible work and unlimited vacation policy, virtual company events and happy hours
- Additional Perks: Commuter benefits, a work-from-home stipend, fitness subsidies
- Competitive Benefits: Healthcare, Dental, Vision, Short-term Disability, Long-term Disability, Health Reimbursement Account (HRA)
- Family-Friendly Policies: Parental Leave, 401K & Life Insurance
- Employee-Led Communities: Parents@Tulip, Hey Lady, Allies@Tulip and more
Company HQ
Assembly Square, Somerville, MA
Leadership
Natan Linder
(Co-Founder & CEO)They served in the IDF as a System Engineer for 3 years before working as a Software Engineer for 4 years. They worked at Samsung, Formlabs, MIT Media Lab, and RightHand Robotics before co-founding Tulip in September 2014.
Rony Kubat
(Co-Founder, CIO & CISO)Having taken a Ph.D. in Computer Science at MIT, they started working at MIT Media Lab in 2012. They have served as CTO of Tulip since 2014, alongside being a Media Lab Research Affiliate.
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