Customer Data Specialist, IXL Learning
$70-90k
Office located in San Mateo, CA
E-Learning providers
Open for applications
E-Learning providers
1001+ employees
Open for applications
$70-90k
Office located in San Mateo, CA
1001+ employees
Company mission
To make educational experiences better for everyone.
Role
Who you are
- Bachelor's degree in mathematics, data analytics, or a related field
- 3+ years of experience in a similar role (e.g., data analyst, data-driven customer success, or marketing analytics)
- Proven analytical skills, including the ability to translate complex data requests into clear reports and visualizations
- Proficiency in Excel or Google Sheets; experience with Python (pandas, numpy, matplotlib) is a plus
- Excellent written and verbal communication, and proven ability to collaborate cross-functionally
- Self-motivated and organized, with the ability to manage a queue of requests independently and make sound decisions aligned with the team and company needs
- Experience managing confidential customer data
What the job involves
- IXL Learning, developer of personalized learning products used by millions of people globally, is looking for a Customer Data Specialist
- This role will support key accounts by providing data-driven insights to optimize IXL's implementation and benefits within schools and districts
- Collaborating with Account Management, you will identify and fulfill the data requirements of our high-priority customers
- This involves creating custom reports that effectively communicate IXL's impact on student and school performance. The successful candidate will possess strong data analysis and manipulation skills, attention to detail, organization, and excellent communication
- Build and maintain strong working relationships with Sales, Customer Success, Professional Learning, Research, and Marketing teams to understand reporting needs and prioritize requests effectively
- Translate complex stakeholder requests into accurate, well-structured reports and visualizations that illuminate IXL usage, student growth, and overall progress
- Develop a deep understanding of IXL's databases and proactively identify opportunities to refine and improve processes for data reporting
- Collaborate with Engineering on intricate data requests, escalating and problem-solving effectively to deliver accurate outputs
Our take
IXL Learning has been creating software solutions for education since the late 90s and now has more than 17M students worldwide using its service. The personalized learning platform has grown and developed since the late 90s internet boom and become more responsive and tailored to each of its students' needs.
This evolution has been achieved through breakthroughs in analytics software as well as numerous lucrative acquisitions by IXL. These buyouts have included Rosetta Stone, one of the global leading language learning platforms, Education.com and Vocabulary.com. IXL also facilitates Wyzant, the largest tutoring network in the US, and ABCya, which has published more than 300 educational computer games.
With a growing portfolio and a clear vision for global expansion, IXL shows no signs of slowing down. It's 2022 acquisition of Curiosity Media, the company behind Fluencia, and its more recent purchase of UK-based MyTutor highlight this commitment to broadening its reach and impact in online learning. And as it continues to build on these moves, the company is set to further strengthen its presence worldwide and shape the future of digital education.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company HQ
East San Mateo, San Mateo, CA
Leadership
Paul Mishkin
(CEO)Paul has been serving as the CEO of IXL LEarning since 1998.
Salary benchmarks
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