Head of Operations, Hawk-Eye Innovations

• Proven experience in operations management, including at least 2+ years in a senior leadership role
• Proven success in managing complex, global operations; balancing people, process, and performance
• Strong leadership and communication skills, with the ability to inspire and motivate cross-functional teams
• Excellent problem-solving, analytical, and decision-making capabilities
• Financial acumen and experience managing budgets and operational forecasts
• A data-driven approach, using performance metrics to drive continuous improvement

Desirable

• The Head of Operations is responsible for the sustainable and successful delivery of all services delivered within the Growth Sports department, ensuring that business processes are efficient, effective, and aligned with the overall strategic goals of the organisation
• This role requires a strong leader with excellent management skills, who can develop and implement operational strategies, manage budgets, and lead a team to achieve operational excellence
• Reporting to the Head of Growth Sports
• Champion the Hawk-Eye Guarantee, creating an environment where our people and technologies thrive
• Partner with the Head of Growth Sports to define and deliver the operational strategy and long-term structure of the department
• Ensure resources are effectively allocated across regions and services to deliver current commitments and enable future growth
• Fully understand client contracts and SLAs, ensuring delivery is consistently world-class
• Maintain a strong understanding of Hawk-Eye’s technologies to ensure efficient global deployment
• Continuously evaluate and refine operational models to balance efficiency, client satisfaction, and profitability
• Uphold the highest operational standards across all Growth Sports projects and services
• Own the operational P&L alongside the Head of Growth Sports; contributing to budget creation, forecasting, and cost control
• Track and report on revenue, cost, capex, and headcount forecasts, ensuring alignment with business growth
• Review operational expenditure and resource allocation against performance and growth objectives
• Lead and inspire the Growth Sports Operations team, fostering a culture of excellence, collaboration, and innovation
• Coach and mentor senior team members, empowering them to grow and perform at their best
• Partner with HR to support team welfare, talent development, and succession planning
• Champion Hawk-Eye’s values and act as a role model for the wider organisation
• Build and nurture strong relationships with clients across the sporting landscape, ensuring exceptional service delivery
• Collaborate with the Commercial team to close contracts and deliver on commitments
• Support key proposals and pitches with clear business cases and alignment to Hawk-Eye’s brand and value proposition
• Leverage client relationships to identify opportunities that benefit both Growth Sports and the wider Sony Sports group
• Work with the Growth Sports leadership team to identify new opportunities and drive expansion across sports and technologies
• Monitor industry trends and competitors to stay ahead of market shifts
• Partner with clients to understand their evolving strategies and identify where Hawk-Eye can deliver innovative solutions
• Explore new applications for existing technologies and support strategic partnerships that advance our growth objectives

• Deadline to Apply 23 November 2025 at 23:00 GMT