Operations Manager, Medbelle
2-5 days a week in office
Patient care platform for elective procedures
Open for applications
Patient care platform for elective procedures
21-100 employees
Open for applications
2-5 days a week in office
21-100 employees
Company mission
To raise the standard of healthcare and making it accessible to all.
Role
Who you are
- Your command of English is native-level (no German skills required), and you are confident communicating professionally via phone and email
- You have at least two years of experience in Operations, Logistics, Executive Assistance, Customer Service or Secretarial Services
- You have impeccable time management, prioritisation and organisational skills
- You can balance working efficiency with a keen attention to detail
- You can remain calm and focus on the outcome for the patient in a fast-paced, target-driven environment
- You are a proactive problem solver who can find root causes, develop new best practices and easily adapt your working style accordingly
- You are a self-motivated individual who also excels in a team
What the job involves
- As an Operations Manager, you are at the very centre of our vision here at Medbelle
- Your role is pivotal, as you will ensure every treatment journey is managed diligently, efficiently and professionally and ensuring that our consultants, partners and patients receive the highest standard of service and support possible
- As an Operations Manager, you will be a crucial part of fulfilling our mission of raising the standard of healthcare
- Together with the rest of the team, you will help create a new way of both managing pathways for healthcare professionals and delivering healthcare to patients in the UK and beyond
- Organising and managing all aspects of our patients’ journeys, from first contact to the moment they are discharged from our care
- Acting as the central point of contact for our consultants, partners and their admin teams ensuring they feel listened to, supported and appropriately informed throughout our mutual patients’ treatment journey
- Building rapport with surgeons, secretaries, hospitals and corporate partners to ensure continued engagement with Medbelle. Including providing positive and negative feedback both from and too these partners
- Assist the onboarding of our partner surgeons and their admin team by introducing them to our digital structures and workflows, and setting fair and competitive prices for our care packages
- Portraying Medbelle in a way that is in keeping with our brand as the highest quality care provider
- Achieving your individual monthly KPI and productivity targets
- Work closely with our Patient Care, Complaints Resolution, Partnerships and Product teams to enable an best in class patient experience
- Continuously adhere to and improve upon our internal processes to ensure clear & regular communication, efficient workflows and strong team/department cohesion
- Continuously adhere to and improve upon our external processes with consultants, partners and hospitals to drive our high standard of service value proposition forward
Application process
- Screening: After you submit your application materials, we will review them to gauge if they meet our requirements. We aim to get back to you as soon as possible
- Recruiter call: If you pass the initial screening, we will be in touch to schedule an initial video call. The goal of this initial video interview is to learn more about you and what you are looking for. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit
- Onsite interview: If all goes well, we will be in touch to schedule a face-to-face interview with our Operations Team Lead and two other people from the team. This will allow you to show how your experience will help you contribute to the role and department
- Offer
Our take
Healthcare has long been in need of a digital transformation. Patient records are frequently difficult to access and maintain, facilities still employ outdated administrative equipment, and the patient journey from primary to secondary care can feel disjointed and difficult to navigate. That’s something that digital healthcare company Medbelle is looking to change.
The company has built out what it describes as an end-to-end digital platform for patients embarking on elective procedures. Users can book these procedures through the online platform, where healthcare providers can then take advantage of a suite of patient journey tools that cover billing, consultations, and follow-ups.
The company already covers a broad range of surgeries and treatments, and has forged relationships with other healthcare companies like myGP, The Medical, and Bodyset. With steady penetration into the lucrative UK private healthcare network, Medbelle has been making promising progress and it will be interesting to see how it further progresses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2019
$7m
SERIES A
Total funding: $7m
Company benefits
- Urban Sports Club membership
- Hybrid-remote working setup plus 4-week per year fully remote allowance
- Subscription to Headspace Meditation App
- Mindsurance mental health support subscription
- Learning and development budget
- Independent cultural societies, including LGBTQ+ events and culture network
- Social budgets for project lunches, department dinners or drinks with the team
- Corporate discount benefits
- Quarterly awards to reward exemplary achievements and performances
- Regular team events
- Office brunch every Monday, Friday beers, wines and snacks and fortnightly Team lunches
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Leander de Laporte
(CEO)Worked in Sales and Marketing at YOPESO and Reason Media Group, before pivoting to Financial and Performance Analysis with crealytics. Also worked as a Software Engineer at Compass.
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