Senior Manager of IT Support & Operations, CoreWeave

• 15+ years of experience in IT Support/Operations with 5+ years in a leadership role
• Demonstrated ability to scale IT operations in a high-growth, fast-paced environment
• Proven experience leveraging AI-based tools for process automation/optimization
• Proven experience automating IT processes using scripting/config management/orchestration frameworks (such as Bash, Python, Go, Ansible, Salt, Chef, Puppet, Terraform)
• Deep technical expertise in managing Microsoft Intune and Jamf, supporting MacOS, Windows & Linux client operating systems
• Strong knowledge of ITIL and experience managing Incident, Problem, and Change Management processes
• Experience with global inventory systems, asset lifecycle management, and IT infrastructure builds
• Exceptional communication and stakeholder management skills across technical and executive audiences

Desirable

• CoreWeave is seeking a strategic and hands-on Senior Manager, IT Support & Operations leader
• His individual will manage a team of IT Support Specialists responsible for helpdesk, executive support, service request fulfillment, device lifecycle management, and corporate mobility
• The role also oversees global IT asset inventory, office infrastructure builds, and operational partnerships across the engineering organization
• This leader will play a key role in defining IT support strategy, driving technical alignment, automating operations, and building scalable systems that align with company-wide goals and deliver measurable user outcomes – ensuring best in class service and user experience!
• Lead a global team of IT Support Specialists delivering high-quality helpdesk and executive support, including access provisioning, license management, device support, and mobility service management
• Oversee global IT logistics and inventory management, ensuring accurate asset tracking, lifecycle management, and procurement processes
• Own and execute IT components required for new office builds, including AV and network infrastructure deployment, ensuring scalability and reliability; managing associated vendors/partners
• Partner with Systems, SaaS, and Endpoint Engineering teams to develop and maintain SOPs, ensuring operational support and resourcing for their initiatives
• Define the strategy and execution plan for IT support and operations, aligned with company-wide business objectives and technical vision
• Define and drive support SLAs and Major Incident Management (MIM) processes, ensuring best in class customer support experiences
• Initiate and drive initiatives focused on workflow automation/optimization, and tooling improvements to scale support and improve user experience
• Proactively identify process inefficiencies and lead cross-functional efforts to implement improvements
• Implement ITIL-aligned practices for Incident, Problem, and Change Management to maintain consistency and accountability
• Foster a culture of inclusivity, collaboration, and continuous improvement, grounded in customer feedback and service excellence
• Help connect technical roadmap work to real customer and business outcomes, aligning team priorities with broader company objectives

• New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration