Senior Operations Associate, Justworks
Open Market Benefits
$68-74.8k
Business operations platform
Open for applications
Business operations platform
1001+ employees
Open for applications
$68-74.8k
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation
- Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
- Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- Minimum 2 years experience in an Operations role required
- Knowledge of Employer-Sponsored Benefit Plans is a plus
- Experience working in a fast-paced, data-driven environment
- Process-driven and able to break down complex concepts into core details
- Experience working cross-functionally
- Extremely detailed-oriented with great time management skills
- Excel experience or equivalent required
- Strong analytical and data management skills
- Strong project management and execution skills
- Experience with Jira and Confluence or similar software
- You enjoy working with people and helping others solve problems
What the job involves
- As a Senior Operations Associate on this team, you will actively contribute to managing our relationship with carriers and play a key role in ensuring the accurate and efficient handling of data
- Your ability to communicate with the team proactively and to be solution-oriented will be invaluable in this role
- You will actively engage in collaborative problem-solving, working closely with Operations peers and members of tech and business teams
- Together, you will identify opportunities for us to invest in improving efficiency and streamlining our processes
- This role is an incredible opportunity for someone looking to join a high-performing team and gain experience and exposure to all aspects of building and running a product and business
- As part of the Open Market Benefits Operations team, you will have several different growth paths available to you, assuming you meet/exceed expectations
- Open Market Benefits Operations team is responsible for accelerating Justwork’s growth by building and running a hyper-flexible benefits platform that will serve as the launch pad for multiple new products, services, and partnerships over the next 5 years
- Perform day-to-day operations for all of our Open Market offerings
- Work with insurance carriers to resolve escalated issues - enrollment errors, plan coding issues, and other discrepancies, escalating trends to the Team Lead
- Collect plan and pricing data from carriers, and work within the carriers' systems to enroll groups and individuals
- Identify and remediate problems by developing and updating standard operating procedures
- Support system implementation of new benefits and report changes in systems/procedures across teams
- Execute regular filing and/or any additional regulatory duties
- Adhere to vendor and internal partner SLAs
- Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly
- Work closely and collaboratively with senior team members to develop strategies to drive operational efficiencies
- Perform other related duties as assigned
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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