Call Centre Data Analyst, Motorway
£40-50k
2+ days a week in office
Online car marketplace
Job no longer available
Online car marketplace
201-500 employees
Job no longer available
£40-50k
2+ days a week in office
201-500 employees
Company mission
To build a better car market for everyone, harnessing the power of technology to deliver an amazing experience.
Role
Who you are
- Proven background as a Data Analyst (or similar role) in a commercial environment
- Advanced SQL skills and experience querying large data sets
- Stakeholder management experience; You’ll have the ability to foster and maintain meaningful stakeholder relationship across the business, and be comfortable managing multiple stakeholders with competing priorities
- Specific skills and experience that are highly desirable a Customer Service and Operations-specific analyst role such contact centre data and monitoring, Customer Service agent productivity or experience working with operational CRM Systems (Zendesk, Talkdesk, Calabrio,Hubspot, Salesforce...etc)
- Expertise in the many facets of data analytics, particularly; data transformations, customer journey stitching, root cause analysis and data storytelling
- You're able to articulate complex concepts both verbally and in-writing to stakeholders and colleagues at different levels of seniority
- The motivation to make a big impact on our business and a passion for using data to effectively support business decision-making
What the job involves
- You'll be part of our operations pillar, leading on the measurement of our product performance and customer behaviour. Helping define the right metrics to monitor the impact of our new features and present findings and outcomes to your key stakeholders. You’ll regularly present data findings in various ways that provide a concise story and effectively explain customer behaviour/performance
Salary benchmarks
Our take
Like many industries, the second-hand car market has undergone significant transformation, with more and more dealers and car owners looking to buy and sell cars online. Motorway is one of a handful of online car marketplaces that are capitalising on this trend.
Motorway differentiates itself from traditional e-commerce and brick and mortar stores because it’s a marketplace, rather than an inventory. This allows for improved speed and verification. Owners sell their cars 100% online in as little as 24 hours with free car collection, while Motorway also supports car dealerships with a new channel for acquisition of used car stock.
Since being founded in 2017, Motorway has grown rapidly, achieving unicorn status in 2021. It is planning on putting this capital to use expanding both geographically and internally, adding more features to its already well-reviewed product. One such feature is its ULEZ checker, which allows car buyers to assess the environmental compliance of vehicles.
The biggest challenge Motorway faces is competing with other well-funded competitors jumping on this trend, such as Auto1 and Cazoo, as well as established companies like Webuyanycar.com. However, online penetration in the £480 billion British and EU used car market is minimal - suggesting that there is enough market to share amongst Motorway and its competitors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2026
$33m
GROWTH EQUITY VC
Nov 2021
$190m
SERIES C
Total funding: $304.7m
Company benefits
- Many of our roles include significant stock options, so you can share in Motorway’s growth and future success
- Our friendly team meet up regularly for lunches and after-work drinks, plus we hold larger events at least twice a year
- Many of our roles include flexibility to work from home regularly
- Your health is your wealth! We take our health and well-being seriously with comprehensive BUPA health insurance offered to every team member - which now covers pre-existing conditions (as long as they're included in the policy). We also offer discounted dental and discounted gym memberships
- Lease a brand new electric car through your gross salary saving up to 40% on the retail cost
- Purchase a bicycle, accessories and safety equipment through your gross salary, so that you can save on the cost of a new bike & accessories
- Our pension provider is NEST, through whom you have a choice of funds that you can align with your faith, beliefs and attitudes to risk
- Work from any European timezone 1 month per year
- We offer a workplace nursery scheme, where employees can pay for nursery fees via salary sacrifice and, as a consequence, save on tax
Company HQ
Fitzrovia, London, UK
Leadership
Tom Leathes
(Co-Founder & CEO)Previously co-founded Top10, uSwitch.com, Official Space, LoanCube, and Acre.
Tanya Cordrey
(CPO)Previously the VP of Product at Instagram. They also spent 7 years at Guardian News & Media as a General Manager and Chief Digital Officer.
Naomi Walkland
(CMO)Previously spent almost 6 years at Bumble, initially joining as a Marketing Lead before working their way up to become the VP of EMEA & APAC Marketing.
James Wilson
(COO)Previously spent almost 8 years at Amazon in various Head of Marketplace roles. Prior to that, they spent nearly 10 years at Bain as a Principal.
Liz Kistruck
(CFO)Previously the CFO at Lyst. Prior to that, they spent almost 14 years at Expedia Group in various roles, including CFO.
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