Senior Product Manager, Workhuman
Employee recognition software
Posted today
Employee recognition software
1001+ employees
Posted today
1001+ employees
Company mission
To make work more human for every person and business on the planet through employee recognition.
Role
Who you are
- The ideal candidate is a seasoned product professional with deep expertise in delivering B2B SaaS solutions at scale
- They possess a comprehensive understanding of market trends, customer needs, and how they tie to business objectives
- Significant product management experience, typically 7+ years or equivalent, owning user-facing software products at scale in SaaS, employee experience, collaboration, consumer, marketplace, social, or similarly complex product environments
- Strong product craft and discovery instincts, with a track record of turning ambiguous human problems into simple, useful, and measurable product experiences
- Systems thinking: you can understand legacy complexity, enterprise configuration, edge cases, and dependencies, then shape a simpler path forward without ignoring real customer constraints
- Practical experience using qualitative insight, analytics, experimentation, and product instrumentation to guide prioritization, define success, and improve outcomes over time
- A strong point of view on how AI-powered capabilities can improve product experiences, paired with judgment about trust, quality, usability, and measurable value
- High credibility with senior stakeholders and cross-functional partners, with the ability to influence without formal authority and align teams around clear trade-offs and decisions
What the job involves
- Senior Product Managers at Workhuman operate at the intersection of business strategy, customer excellence, and tactical execution to identify, prioritize, and deliver high-value product functionality to our customers
- Senior Product Managers also provide mentorship and coaching to junior team members whilst driving innovation within the organization
- In this senior individual contributor role, you will own outcomes for a strategic product domain within the Recognition Experience, helping employees discover meaningful moments of appreciation, creation recognition with less friction, and celebrate in ways that strengthen connection, reinforce company values, and improve program impact
- An opportunity to shape a strategic product domain across Recognition and Celebrations, focused on improving the end-to-end employee experience from discovery and creation through celebration and engagement
- Own outcome accountability for a high-impact problem space, working across squads and partners rather than being limited to a single delivery team or backlog
- Present and maintain a roadmap distilling initiatives down into epic-level increments for aligned delivery team(s), providing lineage and clarity from OKRs down to sprint goals
- Build the trust, respect and confidence with the extended technical team in terms of being able to articulate the ‘WHY’ behind the product backlog and showing them the vision
- Enable the delivery team during each sprint to be successful. Clarify requirements, make priority calls, review test plans and review development work and participate in scrum rituals
- Build modern, intuitive, AI-powered experiences that help people express appreciation more meaningfully and help organizations improve engagement, satisfaction, and recognition quality
- Lead discovery, experimentation, and product measurement with real customers and users, translating insight into clear product strategy, priorities, and trade-offs
- Partner with Engineering, Design, Product peers, Customer Excellence, Product Marketing, and senior leaders to simplify legacy complexity and deliver experiences that can scale across enterprise customers
- Operate as a senior individual contributor with meaningful visibility, influencing roadmap direction and mentoring others through strong product judgment, clear communication, and high-quality written thinking
- Consistently use operational, competitive and user research data as well as best practices to directly inform strategy and execution of product vision
- Support the Director of Product Management and Product Marketing team in incorporating feedback and input from internal and external customers and partners into product strategy
- Own a meaningful product area end-to-end, setting direction, defining outcomes, managing trade-offs, and delivering measurable improvements in adoption, engagement, satisfaction, quality, or customer value
- Lead discovery and experimentation that challenged assumptions, reduced risk, and clarified which customer or user problems were most worth solving
- Deliver intuitive user experiences in a complex product environment, balancing user simplicity with enterprise scale, performance, accessibility, configurability, and operational reality
- Influence senior and executive stakeholders across product, engineering, design, and customer-facing teams, building trust and alignment around product strategy and execution
Our take
Companies are increasingly recognizing the value of data to drive business decisions. Workhuman has highlighted the impact of employee recognition on workforce performance and has developed an SaaS platform to address this.
Workhuman has launched new reporting features in its Admin Hub to enhance recognition program management. These updates provide program managers with improved control and access to insights from their organization’s Social Recognition program. The new "Manage Reports" feature allows HR leaders to create and customize reports in real-time, making data more actionable and comprehensible. The "Report Access" function enables managers to authorize users to access centralized reports, eliminating the need for complex spreadsheets.
For over 25 years, Workhuman has pioneered employee recognition, fostering appreciation, enhancing performance, and promoting inclusivity. The company’s platform captures authentic human moments and turns them into actionable insights, helping businesses make informed decisions and shape their culture. Workhuman continues to innovate, aiming to improve the reporting experience for its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2004
$9.3m
SERIES B
Jan 2003
$5.4m
SERIES A
Total funding: $15m
Company HQ
Framingham, MA
Leadership
Eric Mosley
(Founder & CEO)Prior to founding Workhuman in 1998, Eric was an Internet Consultant at CSK Software. They graduated from Trinity College Dublin with a degree in Electronics, Computers and Telecommunications Engineering.
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