Support Analyst, MRI Software

• Customer focus and a passion for support, customer service is at the heart of what we do
• Creative and curious trouble-shooter
• Strong organization and time management skills
• Professional communication skills with the ability to confidently articulate technical concepts with an excellent telephone manner
• Ability to identify and highlight service improvements
• Excellent computer skills and knowledge of Microsoft products required

Desirable

• We are currently looking for an Application Support Analyst to work in our Client Support team
• As a subject matter expert, you will have the opportunity to analyse complex software issues, engage with our impressive client base and provide an incredible customer experience every day
• In this position, you will be the primary point of contact for a broad variety of customers, assisting with a wide range of questions and technical issues
• You will be joining a growing and dynamic company who designs and builds software for social housing for the wider public and commercial sectors
• Gaining an excellent level of knowledge of our product set, you will be responsible for technical and process support of software solutions that we develop in-house
• Resolve support tickets to SLA targets
• You will support your peers, sharing knowledge to ensure that the team can do their job to the best of their ability
• Assist in building and maintaining a knowledge base