Revenue Operations Analyst, LoyaltyLion
£55-60k
1+ day a week in office
Data-driven loyalty and engagement platform
Job no longer available
Data-driven loyalty and engagement platform
21-100 employees
Job no longer available
£55-60k
1+ day a week in office
21-100 employees
Company mission
To help ecommerce brands thrive in the age of Amazon.
Role
Who you are
- Minimum 3 years of Salesforce experience; Salesforce Administrator certification required
- Proficient in Salesforce functionalities: sales cloud, service cloud, and potentially marketing cloud
- Strong data manipulation skills and ability to create/manage reports and dashboards
- Experience with automation using Flow and handling user support tickets/case management
- Familiarity with best-in-class CRM and SaaS tech stack tools (e.g., Salesloft, Hubspot, Zoom)
- Proven experience in Go-to-Market functions within high-growth SaaS or tech companies
- Strong quantitative, analytical, and problem-solving skills
- Curious, proactive, and adaptable mindset
- Excellent communication and relationship-building abilities
What the job involves
- As a Revenue Operations Analyst at LoyaltyLion, you'll be a vital contributor, continuously improving and enhancing our Salesforce platform
- Your responsibilities will include gathering requirements and feedback, designing scalable solutions, and managing the rev ops road map
- User experience is paramount, so you should excel in user management, supporting tickets, training, and prioritising user satisfaction
- We are looking for someone with a strong grasp of Salesforce and our business objectives, enabling you to identify improvement areas swiftly. Change management, governance, and effective communication are essential in driving Salesforce projects
- Your ability to liaise with stakeholders at all levels, translating technical details into layman's terms, will be crucial
- As part of our fast-growing Series A SaaS company, the Revenue Operations Analyst role holds great importance. You will drive revenue growth, streamline processes, and ensure data integrity across sales, marketing, and customer success
- Reporting to the Revenue Operations Lead, you'll collaborate with diverse stakeholders, implementing innovative solutions using cutting-edge technologies
- Identify, document, and implement innovative solutions to business problems using a wide range of technologies and applications
- Advocate and educate teams on the use of technology, tools, and processes to maintain accurate and reliable sources of sales, marketing, and customer success data
- Proactively search for opportunities to improve, streamline, and scale operations through data, process, and systems analysis, driving measurable impacts on company revenue
- Assist with onboarding Go-to-Market (GTM) teams and help define and measure success metrics
- Collaborate with end users and stakeholders to understand business problems, their impact on the company, and desired outcomes
- Support proactive projects and provide reactive support for GTM team members
- Assist in the development of projects, measure the real impact of solutions, and adapt as necessary to overcome obstacles
- Manage cross-functional stakeholders to support company-wide initiatives and drive revenue growth
Application process
- Talent screen with Talent Partner
- Interview with Hiring Manager
- Case study task and Values interview
- Meet the team
Salary benchmarks
Our take
LoyaltyLion helps fast-growth eCommerce retailers succeed in the age of Amazon, driving growth through long-lasting customer relationships that go beyond price or logistics. The company enables relationships to be built on emotional connections, aligned values and great customer experiences.
Beyond a traditional 'points for purchase' system, LoyaltyLion enable rewards for other actions, such as referring a friend, leaving a review or following on social media (often particularly important for smaller businesses). This model is better suited to eCommerce and provides more meaningful loyalty interactions that count towards conversions.
LoyaltyLion is a Deloitte Fast 50 company that recently raised impressive funding from Kennet, a SaaS-focused growth stage investor. They now work with over 10,000 eCommerce retailers and are focused on growing their team.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% female employees
-7% employee growth in 12 months
Glassdoor (3.6)
Company
Employee endorsements
Autonomy
"We follow the Team Topologies model and all of teams are cross-functional. Each Team has a Product Manager, Product Designer, Engineering Manager..."
Funding (last 2 of 3 rounds)
Mar 2021
$12.5m
SERIES A
Apr 2014
$0.4m
SEED
Total funding: $13m
Company benefits
- Financial & Insurance benefits: 🛟 Life insurance from day 1 🎁 Access to comprehensive discounts through Perks at Work 💝 Charity giving scheme 💰 Optional pension salary sacrifice scheme
- Working life benefits: ⏰ Flexible working – core hours between 10-4 🏠 Hybrid working with 2 days in our Farringdon Office 🎉 4.30pm finish on Friday 🥳 Quarterly team and company-wide socials
- Equipment: 💻 Apple MacBook and all the equipment you need to be set up for success 🏡 £200 work from home allowance 🤖 ChatGPT subscription
- Growth & development: 📚 Generous Learning & Development budget 📊 Bi-annual Performance Reviews with clear progression frameworks in place across every team 🎟️ Earn gift vouchers by getting recognised for your great work every day by your colleagues
- Time off benefits: 🌞 25 days holiday per year + bank holidays ➕ One additional day of holiday for each year of service, up to 5 years 🎄 Christmas annual leave booster 🌍 Work from anywhere policy
- Health & Wellbeing benefits: 🩺 The choice of two of the following: wellbeing budget, private medical insurance through Vitality, or private dental insurance 🚲 Cycle to work scheme 🤝 Employee Assistance Programme
- Family benefits: 👶 Enhanced parental leave 🏫 Workplace nursery scheme ❤️ Family forming leave policy
Company values
- Get uncomfortable and grow - We seek regular candid feedback and offer it to help those around us. We pass on responsibilities to empower others so that we find our next challenge
- Team before ego - We believe in the strength of the team. To move forwards quickly everyone must move in the same direction. When you truly work as a team, there is no room for ego. We are all united in our purpose and every voice matters at every level
- Delivery over deliberation - We all share a bias towards action. We observe, learn and iterate. We do not seek perfection on day one. Instead, we want fast continuous improvement. We believe there is more lost through indecision than wrong decisions
- Personally accountable - When we say we’ll be there, we are. When we say we’ll do a task, we do it. You can trust your colleagues to be there for you, to deliver and push you, no matter what
Company HQ
Farringdon, London, UK
Articles
Leadership
Charlie Casey
(CEO)Former Economic Advisor at the Foreign and Commonwealth Office and Senior Consultant at Deloitte. Dog dad to Blue.
Dave Clark
(Chief Architect)Former Web Engineer at Sun Microsystems. Dog dad to Willow.
Ben Pointing
(COO)Ben joined LoyaltyLion in 2019 as the Head of Customer Success and Partnerships, they held this role until 2020 when they became COO. Prior to LoyaltyLion, they spent over 2 years at tcc global as a Key Account Manager and a Business Development Manager.
Diversity, Equity & Inclusion at LoyaltyLion
- We remove gendered language from our job advertisements
- We provide mental Health support via an EAP and managers have active conversations around mental health and wellbeing
- We think that the little things go a long way, from allowing for more flexibility for parents to including pronouns as a field in our slack to ensure that all feel safe and welcome
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