Application Coordinator, Uno Health
2+ days a week in office
Matching low-income seniors to non-clinical services
Job no longer available
Matching low-income seniors to non-clinical services
21-100 employees
Job no longer available
2+ days a week in office
21-100 employees
Company mission
To match low-income seniors to non-clinical services that meet their needs outside the doctor’s office.
Role
Who you are
- >1 year of experience in administrative assistance, office management, patient coordination, customer support
- Experience working with multiple technology tools at once and are able to pick up on new skills and tools quickly (Google Suite, CRMs, ticketing queues)
- Extreme attention to detail and desire to go deep into the weeds of government applications and documentation
- Ability to maintain multiple queues of work and manage time effectively to deliver on daily SLAs
- Excellent communication skills, especially written
- Creative problem-solving skills to triage issues that arise
- Understanding of the complexity of the social service space and knowing how to navigate through it
- Bonus: Fluency in Spanish and English
- Have a desire to revolutionize the way we support low-income Medicare members
- Have experience working with multiple technology tools at once and are able to pick up on new skills and tools quickly (Google sheets, CRMs, ticketing queues)
- Understanding of what it means to Are excited to work at with an early-stage startup and excitement about taking where you’ll take on responsibility within a growing team
- Are a self-starter who enjoys working cross-functionally with different teams to reach a common company goal
What the job involves
- You will ensure documents and applications are compliantly processed through the Uno ecosystem and successfully submitted to government agencies
- You will be responsible for SLAs and KPIs for application operations, providing consistent updates on work funnels and flagging delays and blockers to key stakeholders for resolution
- You will be evaluating applications for completeness and accuracy, and work with the team to determine next steps in complex cases
- You will not have member-facing interactions, but you appreciate how your work (efficiency and attention to detail!) impact member experience
- You will partner with technology and product teams on an ongoing basis
- You will monitor our partner that receives time sensitive inbound mail
Our take
Millions of Americans are eligible for financial aid programs and utility assistance, but the enrolling process is confusing and complicated. Uno Health provides case management teams with the tools they need to help their customers access the benefits they need.
The company enrolls and re-certifies Medicare members in all state and federal programs that they are eligible for. This delivers direct revenue to insurance carriers - Uno estimates there is over $8 billion in annual revenue that could be captured here, which highlights the size of the problem Uno is contributing to solving.
It also saves patients thousands of dollars, with this money saved potentially being vital to support their healthy living, such as by giving them access to life-changing support. These solutions help carriers build trust with low-income seniors, meaning Uno's offering is valuable to both sides of the transaction, which bodes well for their future growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
46% employee growth in 12 months
Company
Company benefits
- Remote/Hybrid work environment: We have an office in NYC, and remote teammates
- Time Off: 25d / 5d sick / 11 paid company holidays - 1 floating holiday
- Benefits: Competitive medical, dental, vision, and life insurance plans
- Growth: Several opportunities for advancement both in leveling up, working on special projects, and learning & development opportunities
- Start-Up Environment: Add on to our amazing company culture and bring your past experience to further evolve your career. Great opportunity to be a part of growing a mission-driven company as we expand!
Company HQ
Financial District, New York, NY
Leadership
Anna De Paula Hanika
(CEO)Studied Psychology and Neuroscience at Oxford, and worked in Product Marketing at Google. Was Director of Product Marketing at Open mHealth and Product & Operations lead at Clover Health.
Chloe Phitoussi
(CPO)Studied Sustainable Development at Columbia. Worked in various roles at Oscar Health, including the Data and Insurance Product teams.
Salary benchmarks
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