IT Specialist, Compass

Salary not provided

$28.00 - $32.00/hr + Participation in our incentive programs (which may include where eligible cash, equity, or commissions)

iOS

Android

GSuite

Okta

Zendesk

Slack

Mid and Senior level

New York

More information about location

5+ days a week in office

Real estate technology platform

Open for applications

Real estate technology platform

1001+ employees

B2CPropertyMarketplaceRentingReal Estate

Open for applications

Salary not provided

$28.00 - $32.00/hr + Participation in our incentive programs (which may include where eligible cash, equity, or commissions)

iOS

Android

GSuite

Okta

Zendesk

Slack

Mid and Senior level

New York

More information about location

5+ days a week in office

1001+ employees

B2CPropertyMarketplaceRentingReal Estate

Company mission

To help everyone find their place in the world.

Job

Company

Role

Who you are

3+ Years of experience with IT end-user support in an enterprise role
A solutions-driven attitude along with the ability to give clear technical instructions
Demonstrable expert proficiency with Mac, Microsoft & Mobile (iOS, Android) operating systems
An excellent bedside manner both in-person and remotely
Ability to work in a team and independently with minimal supervision
Proactive attitude - You love owning projects and initiatives and thrive with responsibility and deadlines
Ability to work in a fast-paced environment where the toolset is continuously evolving
Experience troubleshooting Google Meet or other video conferencing solutions in an enterprise environment
Experience with Google Suite admin experience
Zendesk (or similar ticket management system) experience
Experience with Okta, and other identity management systems
Experience with Workplace by Facebook, Slack and other comms software experience

Desirable

Experience managing AV equipment for livestream broadcasts
Network administration experience
Procurement software and/or 3rd party vendor relations
Inventory management

What the job involves

As an Information Technology Specialist, you are part of a team that oversees and executes on the development and maintenance of Compass’ information technology systems.
You will help maintain and troubleshoot IT systems for a growing base of offices and ensure that technology is effectively deployed to help support a high growth technology and real estate business
Provide support for both Compass staff and real estate agents regionally and nationally, in-person or via remote support applications
Address support tickets in accordance to department's SLA
Maintain up-to-date documentation of internal knowledge base and end-user support guides
Support the Enterprise Technology Systems team in the maintenance, configuration, and troubleshooting of Compass systems and networks
Assist with new employee onboarding (hardware setup, user accounts, IT training)
Assist with data transfers (email and contacts) and issues with a potential for data loss
Set up and run AV equipment for livestream broadcasts
Support the office's VOIP telephone system
Assist with IT projects and initiatives as assigned

Our take

Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.

It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.

Despite being a leading residential brokerage and competing well, Compass has remained unprofitable. While the company is replanning its cost structure to be profitable over the next year, it announced its third round of payoffs in early January 2023. Its profit-generating plans include expanding into mortgages, escrow & title services.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 9 rounds)

Jul 2019

$370m

SERIES G

Sep 2018

$400m

SERIES F

Total funding: $1.5bn

Company benefits

Flexible Working
Work From Home Opportunities
Paid Vacation, Holidays, Sick Time
Paid Parental, Marriage, and Recharge Leave
Medical, Tele-Health, Dental and Vision Benefits
401(k) Plan
Flexible Spending Accounts (FSAs)
Commuter Program
Life and disability insurance
Maven (a support system for new parents)
Carrot (fertility benefits)
UrbanSitter (caregiver referral network)
Employee Assistance Program
Pet Insurance

Company HQ

Midtown Manhattan, New York, NY

Leadership

Robert Reffkin

(CEO)

After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.

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