IT Collaboration Specialist, Klaviyo
$28.46—$42.70 USD per hour
3-5 days a week in office
Intelligent marketing automation powered by customer data
Posted today
Intelligent marketing automation powered by customer data
1001+ employees
Posted today
$28.46—$42.70 USD per hour
3-5 days a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- You have experience running an audio console, video switcher, camera, microphone and related equipment
- You’ve run live events, live audio reinforcement, basic live TV production, or similar
- You have experience with Wirecast streaming software (or similar), Zoom, Jamboard, and other unified communications solutions
- 1+ years experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk, or similar
- You've worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite (Confluence/Jira)
- You’ve worked with Robin, OfficeSpace, Envoy or similar workplace management applications
- You have clear verbal and written communication skills
- You're passionate about learning new technologies and passing that knowledge on
- You enjoy working on challenging problems and finding impactful solutions
- You can work from the Boston office 4-5 days per week as needed and after-hours on-site event support as needed. Depending on event schedules, occasional work-home-home flexibility may be available, subject to Klaviyo policy
- Provide on-call support on a rotational basis after business hours
- Able to handle freight shipments and moving equipment up to 50lbs
Desirable
- You've got experience with programming languages or scripting knowledge
- You have experience with MDM/SSO strategy and support
- You have wired and wireless networking knowledge
What the job involves
- As an IT Specialist I, focusing on Collaboration Technology, you'll be responsible for the operation and subject-matter expertise of our collaboration technology areas, including Event Technology, Unified Communication, and Digital Signage & Kiosk, managed by the IT Lead, Collaboration
- For Event Technology, this will involve setting up and operating live events in our event spaces and event rooms
- As part of Unified Communications, you'll also be responsible for operating our Zoom Room fleet and helping support these conference rooms along with our IT SearchBar team
- Finally, you'll work with our Digital Signage & Kiosk applications and systems, which power our signage displays, wayfinding maps, and conference room check-in
- You'll also work on projects and automation initiatives
- You'll have support when you need it, working closely with the IT SearchBar team and the IT Systems team to escalate issues as necessary
- Help prepare for and execute local events in our event spaces, including operating live-streaming equipment so Klaviyo employees can watch and listen anywhere
- Manage, maintain, and troubleshoot conference rooms, digital signage, digital whiteboards, and other unified communication and collaboration technology
- Complete tickets/tasks assigned to you
- You'll provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem
- Identify recurring technical issues and eliminate manual processes through automation
- Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving
- Be an active participant with documentation and writing knowledge base articles, including editing and reviewing documentation
- Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem
- Identify recurring technical issues
- Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving
- Identify a focus area and work on a career plan to ensure your continued growth
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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