Customer Success Manager, Ohme

£27-32k

Benefits package and discretionary bonus

Entry, Junior and Mid level

London

Electric charging solutions for customers and businesses

Job no longer available

Electric charging solutions for customers and businesses

101-200 employees

B2CB2BEnergySustainabilityTransportElectric Vehicles

Job no longer available

£27-32k

Benefits package and discretionary bonus

Entry, Junior and Mid level

London

101-200 employees

B2CB2BEnergySustainabilityTransportElectric Vehicles

Company mission

To speed up the global transition to clean energy by providing affordable and easy-to-use smart charging technology for drivers around the world.

Job

Company

Role

Who you are

Customer onboarding, support and implementation
Self-starter with a positive outlook and an appetite to learn more
Able to work well as an individual and as part of a team
Strong interpersonal and communication skills, especially on the phone and in writing
Familiar with CRM systems and practices strongly desired
Customer orientation and the ability to adapt and respond to different personalities

What the job involves

Manage the customer journey from purchase to full installation of the EV charger. Guide and assist customers through that journey and troubleshoot any blockers
Enhance the communication between the customer and the relevant parties in Ohme and at the installer
Address all incoming customer questions and feedback via phone, email or social media in a timely, friendly and efficient manner
Actively listen to customer feedback and distill that information back to the business so that Ohme can 'close the loop' and deliver a positive customer experience
Be proactive in recognising issues or areas for improvement in the customer journey so that we maintain a high customer satisfaction score and consistently aim to delight our customers

Application process

1. Apply via Otta
2. Video call or in-person interview with Operations Director (hiring manager) and a team member
3. Video call or in-person interview with Chief of Staff

Salary benchmarks

Our take

Ohme was founded with a dual mission; empowering customers to save money on electric vehicle (EV) charging while promoting environmental sustainability. Its vision revolves around a smart charging system that incentivises off-peak charging through cost reduction and even cash-back rewards.

This translates into a unique digital ecosystem for EV drivers. The Ohme "brainbox" works seamlessly with its data-driven app, ensuring the cheapest charging rates while minimising environmental impact. Beyond offering cost savings for individuals, the charger empowers consumers, businesses, and energy suppliers to collaborate and contribute to the global shift toward renewable energy sources.

The Ohme app places control directly in the hands of users. By integrating with smart tariffs, it allows them to choose the optimal time and amount of energy for charging their EVs. This approach even creates opportunities for users to earn rewards by charging during off-peak hours, further incentivising sustainable practices. As the EV market anticipates an 18.2% annual growth over the next decade, Ohme is strategically positioned to support this transition.