Customer Support Lead, Deblock
French Speaker
+ Equity
Crypto banking service
Job no longer available
Crypto banking service
21-100 employees
Job no longer available
+ Equity
21-100 employees
Company mission
To revolutionise the FinTech industry.
Role
Who you are
- STEM degree
- Love to learn and are innately curious
- Strong analytical skills and ability to leverage data to solve problems
- Ruthless prioritisation skills and incredibly organised, a project management pro
- Ability to elegantly solve complex problems
- Team players: Credit the team & Blame no-one
- Excellent at creating clear presentations and can eloquently articulate a message
- French speaker
Desirable
- 2+ years of experience in the FinTech industry
- Experience with regulated environments
- Experience in consulting or a fast-growing start-up
- Experience in customer support
What the job involves
- As a Customer Support Lead, you’ll be building Deblock’s Customer Support function
- You prioritise customer experience above all things
- You know data is king, and you will use your analytical skills in everything you do
- You are obsessed with our customers and want nothing but the best product for them
- Your speed, ability to deliver, and capacity to come up with the most elegant solutions will make you one of the pillars of our team
- Build our Customer Support function
Our take
Managing both traditional and digital finances can be tricky business and many people struggle to seamlessly integrate their crypto holdings into everyday banking needs, often relying on multiple platforms. This is not only inefficient, but confusing.
Deblock is addressing this issue by offering a unified platform that combines a traditional bank account with a non-custodial crypto wallet. Users can hold their own private keys, so they have full control over their digital assets. And the platform makes deposit, exchange, and withdrawal of both fiat and cryptocurrencies easy, through one single interface.
The company has attracted significant funding, underscoring growing confidence in its model. Its also achieved significant regulatory milestones, becoming the first fintech to obtain PSAN approval from France's Autorité des Marchés Financiers. With this success, the company is gearing up to expand its services across Europe, aiming to bring the gap between traditional banking and the evolving world of digital assets.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 100% remote: Have the option to work 100% remotely (if you want to)
- Work Abroad: Want to work & travel at the same time? Up to 4 months a year
- Health Insurance: Get one of the best private health insurance in the UK
- 30 days of holidays: 6 weeks per year (excl. bank holidays)
Company HQ
Holborn, London, UK
Leadership
Jean Meyer
(Co-founder & CEO)Previously the Founder & CEO of Wanted until its acquisition by Revolut. Continued on as Product Lead and Head of Crypto with Revolut before co-founding Deblock.
Adriana Restrepo
(Co-founder)Previously the Head of People Operations and COO at Revolut. Before that was Organizational Effectiveness Lead at Barclays.
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