Customer Support Specialist, Asana
$78-96k
More information about location
3-5 days a week in office
Organizing work in one connected space
Job no longer available
Organizing work in one connected space
1001+ employees
Job no longer available
$78-96k
More information about location
3-5 days a week in office
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- We're looking for an empathetic, customer focused, critical-thinker who thrives on problem-solving to join our Customer Support team in Chicago
- 3+ years of customer support experience, including technical support, preferably in a SaaS environment for Enterprise clients
- Natural troubleshooting skills and strong technical aptitude
- Excellent written and verbal communication skills in English
- Genuine passion for making customers feel happy and understood
- Tenacious work ethic and relentless attention to detail
- Deep sense of empathy for technology users and genuine passion for making customers feel heard and understood
- Proficiency with APIs, Terminal/iTerm, Github, Zuora, or Salesforce
- Proficiency with Asana a plus
- Ability to work weekends as part of a temporary rotation
What the job involves
- You will become a product expert in Asana and help customers with questions, feature requests, and bug reports. Even the most common support cases require a deep understanding of the Asana platform and a consultative approach to ensure customers get the best possible outcome. You’ll focus on delivering exceptional customer support targeted towards making Asana clients successful
- You have a unique opportunity to join a world-class support team as we grow our footprint and scale globally. Based in our Chicago office, you will work closely with our teams in San Francisco, Sydney, Dublin, and Tokyo
- Become a product expert in Asana
- Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team
- Technical and pragmatic focus on customer support
- Respond and manage a high volume of customer centered inquiries delivering exceptional experiences and satisfaction
- Help Customer Support increase efficiency by analyzing key metrics, assessing tooling needs, and implementing solutions using tools, integrations, and APIs
- Be a liaison between the product team and our customers
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
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