IT Support Coordinator, Vida Health
$70-80k
More information about location
Virtual care for physical and mental illnesses
Be an early applicant
Virtual care for physical and mental illnesses
501-1000 employees
Be an early applicant
$70-80k
More information about location
501-1000 employees
Company mission
To transform lives by addressing both physical and mental health trough personalized, human-centered care.
Role
Who you are
- Your success in this role will be driven by exceptional customer service skills, a strong understanding of IT best practices and a proven ability to manage technology support and device lifecycles
- Associates degree and or tech certifications preferred
- 2-4 years of experience in a tier 1 IT helpdesk position required
- In-depth knowledge of provisioning, monitoring and supporting Macbook and Chromebook devices
- Strong experience with SaaS technologies: Okta, Google Workspace Administration, Slack, Atlassian Products, Jamf/Kandji
- Hands-on experience with managing company-wide IT services such as MDM and SSO, with an understanding of endpoint security controls
- Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences
- Proven ability to troubleshoot and resolve technical issues while maintaining a security-first mindset
- Prior experience or knowledge of working in a regulated industry such as healthcare or finance, with an understanding of security and compliance requirements (e.g., HIPAA, SOC 2, or ISO 27001) is preferred
What the job involves
- As a core member of our IT team, you will be the first line of support for our end users, ensuring they have the tools and assistance needed to stay productive
- With in-depth expertise in hardware, software, IT systems and security best practices, you will play a key role in maintaining daily IT operations
- These operations include equipment provisioning, user access management and endpoint maintenance
- Serve as the first point of contact for troubleshooting hardware, software and network issues; ensuring prompt and reliable resolution of employee requests
- Provision new hire IT resources, hardware, applications and SaaS tools while ensuring security configurations align with company policies
- Support IT security policies by assisting with access control management, device security compliance and responding to security-related inquiries
- Help evaluate new systems and services that can make our organization more efficient and secure
- Update the IT internal wiki with technical documentation, knowledge base and team procedures on a regular basis
- Contribute to larger IT projects to improve our end-user experience
Our take
Technology presents a vast range of solutions to help improve the quality of care that individuals can access, including health tracking apps, digital medical appointments and virtual health coaching. However, these innovations have ultimately resulted in a tangle of resources and solutions which can be difficult or inconvenient to access.
Vida Health integrates a wide variety of these innovations in the healthcare industry into packages, aiming to provide improved healthcare to individuals, employers and health insurers with an organized selection of physical and mental health services. This approach is more convenient and effective than finding and signing on to individual services, and Vida has accordingly grown a large customer base including the likes of PayPal, eBay and Prudential.
With the mass of options available to improve healthcare becoming overwhelming, Vida Health has been smart to identify the need for an integrated solution. Investors agree - it has attracted significant levels of funding. Going forward the company is well poised to grow further as employers increasingly realize the importance of supporting their employees' mental and physical health needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$28.5m
LATE VC
May 2021
$110m
SERIES D
Total funding: $216.5m
Company HQ
Financial District, San Francisco, CA
Leadership
Joe M.
(CEO & President)Prior to joining Vida Health in 2023, Joe was CEO and President at WithMe Health and PokitDok. He also spent over 4 years at Willis Towers Watson as COO of Exchange Solutions and as President of Extend Insurance Services & HEad of Individual Exchange.
Richard Frank
(CMO)Richard joined Vida Health in 2022 as a Senior VP of Medical Affairs, moving into the role of CMO later that same year. He is currently a Board Member at Conversio Health, a Medical Advisor at PharmD Live and Warburg Pincus and a Scientific Advisor at MyndYou.
Mike Rolla
(CGO)Prior to joining Vida Health in 2024, Mike was the CRO at AliveCor and CGO at CCS.
Jason Macaleer
(CSO)Prior to joining Vida Health in 2025, Jason spent over 2 years at Transcarent as an Executive VP of Sales and as Chief Commercial Officer. He also spent 2 years at Teladoc Health and 5 years at Livongo.
Tamara Bohlig
(CMO)Prior to joining Vida Health in 2024, Tamara was an Associate/CMO at The CMO Syndicate and a Fractional CMO, Growth Marketer & Executive Advisor at Spark CMO.
David Osborne
(CPO)Prior to joining Vida Health in 2025, David was a VP/GM of Sword Predict AI at Sword Health. He was also a Director in the Office of the CEO at Noom for over 3 years.
Veeneta Lakhani
(COO)Veeneta joined Vida Health in 2019 as an SVP of Health Services, moving into the role of CGO in 2021 and COO in 2025. Previously she founded Incipio Services where she served as a Principal & Advisor for over 7 years. She also spent 9 years at Anthem in various VP roles.
Ravi Guha
(CFO)Prior to joining Vida Health in 2023, Ravi was the CFO at Heal for nearly 4 years. He also spent nearly 18 years at Canyon Partners as a Managing Director.
Share this job
View 3 more jobs at Vida Health