Sales Enablement Manager, ServiceTitan
$86.6-115.8k
+ Annual bonus and Equity
All-in-one operating platform for trades
Posted today
All-in-one operating platform for trades
1001+ employees
Posted today
$86.6-115.8k
+ Annual bonus and Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- The Experience: 3-5 years in Sales Enablement, Training, or a Solutions Engineering role within a B2B SaaS environment
- Performance Mindset: Deep familiarity with performance management frameworks. You understand how to coach to specific KPIs (Quota, Churn, Demo Scores)
- Product Chops: You aren't afraid of the "how it works." You have the technical aptitude to understand complex workflows and can coach others on using technical calculators and SFDC/Vivun tracking
- Communication Mastery: Exceptional ability to command a room (or a Zoom) and write clear, concise documentation
- Titan Values Alignment: You demonstrate ownership, you are entitled to nothing, and you believe in putting the customer first
- Tool Proficiency: Experience with Gong (or similar conversation intelligence), LMS platforms, Vivun/CRM tools, and Tableau
- Industry Knowledge: Experience in the Home Services industry is a significant plus
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us
What the job involves
- As the Enablement Manager for Solutions Engineering (SE), your mission is to build a world-class "Dream Team" of high performers. You will be the architect of the programs that empower our SEs to live out their mantra: “To guide the prospect and drive sales + bookings effectively, efficiently, and responsibly.”
- You aren't just a trainer; you are a performance coach and a strategic partner. You will ensure every SE—from new hire to seasoned veteran—masters the art of the "Value-Driven Demo," maintains impeccable operational standards, and drives the technical excellence required to minimize churn and maximize quota attainment
- 1. Drive Peak Performance
- Demo Mastery: Develop and scale coaching programs specifically designed to improve Demo Quality Scores. You will help SEs move beyond "technical correctness" to deliver persuasive, adaptive stories anchored in customer pain
- Churn Mitigation: Partner with SE leadership to analyze Churn data. Create training interventions that help SEs set better expectations and bridge the gap between sales promises and product reality
- The "Initiative" Engine: Provide the resources and structure SEs need to succeed in their quarterly initiatives, ensuring their product knowledge translates into cross-functional business impact
- 2. Onboarding & Speed to Productivity
- Own the SE onboarding journey, shortening the ramp time for new Titans while embedding our Titan Values and Professionalism Non-Negotiables from Day 1
- Lead new hire cohorts through rigorous certification processes, ensuring they meet the high bar required to represent our brand to hardworking business owners
- 3. Operational Excellence & Tooling
- Enablement Technology: Leverage tools like Gong, Vivun, Tableau, and Lattice to identify performance gaps and measure the ROI of your enablement programs
- Feedback Loops: Operationalize the "Opportunity Gap" process, ensuring SEs provide high-quality feedback to R&D that shapes our future roadmap
- 4. Content & Playbook Development
- Build and maintain the "Source of Truth" for SE playbooks, including discovery guides, demo scripts, and technical calculators (e.g., Automation & Complexity Calculators)
- Coordinate with Product Marketing to translate new features into "Sales-Ready" talk tracks
- 5. Culture & Accountability
- Foster a culture of "Making Each Other Better" through the facilitation of Peer Call Reviews
- We are a team that believes life is too short to settle for ordinary. In this role, you won't just be checking boxes; you will be the driving force behind a team that is redefining the standard for Solutions Engineering. You will have the autonomy to build, the data to prove your impact, and a "Dream Team" of peers who are as committed to your success as you are to theirs
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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