Client Success Account Senior Manager, Gympass
$120-140k
Salary applies to New York, California, Colorado, Massachusetts, and Washington
Employee fitness & wellness platform
Posted today
Employee fitness & wellness platform
1001+ employees
Posted today
$120-140k
Salary applies to New York, California, Colorado, Massachusetts, and Washington
1001+ employees
Company mission
To ignite and fuel every journey to feel good, through its complete corporate wellbeing platform.
Role
Who you are
- Completed a Bachelor's Degree
- 5+ years experience in a client-facing position managing client relationships
- A strong negotiator with at least 2 years of contract negotiation experience
- A dynamic leader with the ability to collaborate with cross-functional teams
- Thrives working in a team environment and is able to solve problems creatively and efficiently
- Ability to operate independently and leverage lane management as needed
- An excellent communicator - interpersonal, written, and public speaking - with superior customer service to internal and external clients
- Detail-oriented with a deep understanding of managing multiple clients/projects concurrently
What the job involves
- We are hiring a Client Success Senior Manager for our Client Success Team in the US. This employee will assist with supporting the West Coast
- This is a Remote – US position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in US
- Own the client relationship for a portfolio of large accounts after the point of sale throughout the client lifecycle, including leading all client meetings and communication virtually and in person
- Ensure a trusting and valuable relationship with HR contracts by sharing our mission to improve employee health, engagement and happiness
- Understand clients' objectives and deliver solutions to help them achieve them throughout the onboarding process and beyond by developing client-specific growth strategies
- Renew, expand, and renegotiate contracts on an annual basis
- Responsible for negotiating increases in enterprise revenue and membership fees towards attaining employee quota
- Plan initial client launch as well as ongoing, strategic relaunch and awareness events: partner with the Wellhub Activations team to assist in end-to-end implementation
- Present and implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhub updates
- Collaborate closely with the Activation, Customer Experience, and Operations, User Growth Marketing, Fitness Partnerships and Business Development teams to develop member growth strategies and deliver on client and company goals
- Analyze client data; share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity
- Continually analyze and improve new and existing client success processes and procedures
- Provide product feedback (client requirements, and product shortcomings, enhancements, etc.) to product management
- Renew, expand and renegotiate contracts on an annual basis
- Present formal, quarterly readouts to most senior clients and decision-makers
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance
Our take
Employees are demanding more of their workplaces, and fitness is one of the areas they think employers can do better. Wellhub, formerly Gympass saw this opportunity and offers corporate customers a benefit that will excite their employees - allowing them to try new sports such as yoga, pilates, spinning, and martial arts across a variety of locations.
Wellhub is able to offer top-of-the-line gyms and wellness plans or programs that would be otherwise unavailable to the employees at prices that are far below market rate. They have been able to succeed at this by focusing on strategic gym partnerships, and creating an ecosystem that can satisfy any type of customer.
Backed by several rounds of significant funding, the company doubled down on strategic acquisitions to ease its entrance into new markets and has been steadily expanding its teams and offerings to bring the company closer to global market domination. A recent collaboration with Apple Fitness+, which sees the app added to Wellhub's suite of fitness services, shows that the company is mindful of what modern employees want from their benefits packages.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$85m
SERIES F
Jun 2021
$220m
SERIES E
Total funding: $795m
Company benefits
- Wellness resources - in addition to local healthcare programs, we offer Gympassers and their families membership to our platform
- Earned rewards - cash incentives tied to company and individual success, and the opportunity for top performers to participate in our equity program
- Hybrid work structure
- Home office stipend and monthly flexible work allowance to cover the costs of working from home
- Paid time off - minimum of 25 days of paid leave per year
- Generous parental leave
- Annual holidays (including an extra holiday on your birthday!)
- Unlimited sick/wellness time off
- Robust internal recruitment process for promotional and developmental opportunities
- Both online and in-person training and learning opportunities
Company HQ
South Village, New York, NY
Leadership
Cesar
(CEO)Previously worked as a consultant at McKinsey. Head of Business Development for CVC (travel company in Brazil). Studied for an MBA at Harvard before dropping out to start Gympass
Joao Barbosa
(VP of Partners Brazil & New Business)Started their career as a risk analyst at Santander. Worked as a Senior Analyst then Coordinator of Business Performance at CVC.
Share this job
View 10 more jobs at Gympass