Enterprise Solutions Engineer, Robust Intelligence
$160-185k
Company ownership through equity
More information about location
Eliminating AI Failures
Job no longer available
Eliminating AI Failures
21-100 employees
Job no longer available
$160-185k
Company ownership through equity
More information about location
21-100 employees
Company mission
To enable every organization in the world to adopt AI securely.
Role
Who you are
- At least three years of professional experience as a sales engineer, customer architect, consulting, or other customer-facing technical field
- Strong knowledge of customer success and sales processes
- Knowledge of Python (or other programming languages)
- Strong experience with major public cloud platforms (e.g. AWS, Google Cloud Platform, Azure)
- Knowledge of Unix, Docker, Kubernetes, Python, REST
- Significant experience developing and delivering product demonstrations and leading proofs of concept
- Ability to establish trust at the CxO level as well as with technology practitioners
- Self-motivated and excited to work at a startup; comfortable with ambiguity, eager to learn, and able to thrive with little to no direct, daily oversight
- Strong communication skills (business fluency in spoken and written English)
Desirable
- Expertise in AI, ML, data science, or related spaces; general knowledge of statistics and applied ML
- Familiarity with the artificial intelligence ecosystem; familiarity with how data scientists and machine learning engineers develop and deploy AI models
- Experience building ML models and with ML pipelines
- Familiarity with different cloud platforms and their ML products (AWS Sagemaker, GCP Vertex AI, etc.)
- Familiarity with tooling and platforms in the ML ecosystem (Huggingface, MLFlow, Databricks, DataRobot, etc.)
- Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, statistics, or another quantitative field
What the job involves
- Our growing Customer Success team is looking for a passionate and enterprising Enterprise Solutions Engineer
- As an SE at Robust Intelligence, you will ensure our customers are successful and delighted throughout the customer lifecycle
- This role is a highly visible technical expert who spans pre-sales and post-sales to drive customer acquisition, adoption, and expansion
- For prospective customers, you will partner with our Sales team as the technical lead, responsible to tailor product demonstrations that address business needs, overcome technical objections, and run high-quality, differentiated proofs of concept that establish the value of the RI platform
- For signed customers, you will partner with our Customer Success team to drive onboarding, adoption, and expansion
- You will serve as the customer’s primary technical point of contact, advocating for their needs internally and coordinating across multiple Robust Intelligence teams as needed to ensure our customers thrive
- What you will do
- Build strong, meaningful relationships with our customers and proactively seek to understand their technical and business objectives
- Drive technical engagement and adoption across the complete customer journey
- Champion customer needs internally, advocating for them within Robust Intelligence and leveraging your customer knowledge to influence the product roadmap
- Coordinate across multiple Robust Intelligence teams, including Product, Engineering, Sales, and Support to advance adoption, expansion, and other Customer Success priorities
- Become a power user of the RI platform: deeply understand the user experience (using the APIs, navigating the GUI, integrating with different platforms, etc.)
- Create and deliver tailored product demonstrations that address technical pain and show business value
- Design high-quality, differentiated proofs of concept that establish the value of the Robust Intelligence platform
- Scope customer engagements; investigate and understand customer needs
- Build bespoke machine learning validation solutions using the RI platform
- Work with customers to architect integrations with their existing machine learning stack
- Work with customers to design best practices, processes, and frameworks for their organization
- Gather, understand, and communicate customer feedback to RI’s Product and Engineering teams
- Own customer-facing technical communications to ensure a professional and concise message
Our take
As companies leverage more AI technology in their operations, so too do malicious actors, increasing the need for rigid defences while allowing data scientists to work freely. Plenty of companies (like Sentinel One and Dataminr) have moved into the AI defence space.
Robust Intelligence’s platform helps companies secure their deployment of AI and Machine Learning models. The company offers two separate tools: one which performs stress tests on AI algorithms in search of potential weak spots, and another which acts similarly to a firewall by scanning for and heading off corrupted data.
Launched in 2019, Robust Intelligence is a new entrant, but already has enterprises like PayPal and NTT Data signed up. The work of co-founder Yaron Singer, a tenured Harvard professor, may give the company an edge. Singer built the platform with the help of former students, after spending years researching AI security mechanisms and creating new algorithms to detect bad data, effectively enough that the government agency DARPA helped fund his work.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$30m
SERIES B
Oct 2020
$14m
SERIES A
Total funding: $58m
Company benefits
- Company ownership through equity
- Market-leading health, dental, and vision insurance for employees and dependents
- Flexible Time Off Policy and Paid Parental/Family Leave
- Education reimbursement program for Individual Learning
- 401(k) Retirement plan
- Commuter benefits
- Immigration sponsorship - H1B and Green Card
- Company lunches, dinners, and kitchens stocked with snacks and drinks
- On-site gym and wellness program
Company HQ
Dogpatch, San Francisco, CA
Leadership
Yaron Singer
(Co-Founder & CEO)After a PhD in Computer Science at Harvard, they founded Bidwave and spent 2 years as a Research Scientist at Google. While working as a Harvard Professor, they co-founded Robust Intelligence, serving since as CEO.
Kojin Oshiba
(Co-Founder)While studying at Harvard, they co-founded the Tokyo Branch at QuantCo and worked as an undergraduate researcher. Upon graduating in 2019, they co-founded Robust Intelligence.
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