Customer Success Associate, Parkade

• Experience in customer support, customer success, operations, or a related role, preferably in a startup or fast-paced environment
• Strong understanding of customer support tools e.g. Front, Zendesk, Intercom, etc
• Know how to multitask and prioritize effectively
• Be comfortable with learning new systems and integrating them into your daily work
• Ability to work independently
• Understand how to navigate and digest a spreadsheet
• Fluent in written English — you should be able to communicate clearly with customers and teammates at all levels, and convey your thoughts with minimal grammatical or spelling errors
• You're a self-starter that is always looking for the next problem to tackle
• Flexibility: Schedules vary, and may include weekends, nights, or early mornings

Desirable

• This position will be a blend of customer support, customer success, and operations, reporting in to our Support Operations Manager and Head of Operations
• Your primary role will be ensuring we meet our customer SLAs with solid support, and provide assistance to our operations team in keeping our existing properties happy and simultaneously onboarding new ones
• You should excel in customer service, and have an eye for spotting problems and suggesting (and implementing!) solutions
• You should be comfortable making decisions without constant oversight, but also be able to spot and report issues up the chain as needed
• Understand every aspect of the Parkade product and how it works
• Understand who Parkade's customers are, and their current and future needs
• Share responsibility for customer support with our Operations team
• Ensure our building operations processes are running smoothly, and suggest improvements to those processes
• Onboard new customers, solve existing customers' problems, and expand our footprint through operational ingenuity