Strategic Operations Associate, Flatiron Health

• You're a proactive, operations-minded professional who thinks in data/metrics and has a passion for using automation to lighten process and allow teams to focus on higher order tasks
• You're comfortable in ambiguity, enjoy learning new tech and tools, and have genuine curiosity about how operations work and where friction exists
• You thrive when you're talking to teams about their pain points, translating that into data-driven opportunities, and developing solutions that tangibly improve how they work
• 2-3+ years of relevant experience in operations, business analysis, data analytics, project/program management, or a related field
• Demonstrated proficiency in or strong learning aptitude for low-code/no-code automation platforms (e.g., Claude, Gemini, Credal, n8n) with hands-on experience building simple automation scripts/agents
• Comfort working with data: spreadsheets, BI tools, system integrations to extract, analyze, and validate data
• Experience building dashboards or reports using tools like Looker, Tableau, Google Sheets, or similar platforms
• Strong project and program management skills—ability to manage multiple workstreams simultaneously and see things through from conception to adoption
• Excellent written and verbal communication skills; ability to translate technical topics into clear, actionable guidance and training
• Familiarity with CRM or project/resource management systems (Salesforce, Kantata, Jira, or similar)

Desirable

• In this role, you'll report to the Director of Strategic Operations, supporting the operational excellence and data-driven decision-making of our Global Evidence delivery organization
• You will be a champion for tech and automation, evolving and maintaining our robust project data infrastructure to produce increasingly actionable insights while reducing manual effort to maintain systems and data
• Build on and evolve our existing project/resource management system, from system design, user guidance, and training, to report building and dashboards (leveraging AI/automation wherever possible)
• Produce regular metrics and other reporting for our delivery organization, directly supporting leadership with insights that inform decision making
• Partner with other functions to integrate data sources and create a holistic view of sales and delivery performance
• Drive data hygiene and quality across systems, using automation wherever possible to reduce manual effort
• Identify new opportunities to surface data to improve decision making and work to rollout reporting and guidance to relevant stakeholders
• Identify and scope automation opportunities in our delivery org that don't require significant engineering investment but have meaningful operational impact
• Serve as a resource for teams wanting to adopt an "automation-first" mindset in solving operational challenges
• Document and train teams on automation capabilities, helping democratize access to tooling across the organization
• Lead strategic projects as prioritized within Strategic Operations portfolio to advance our use of systems, build useful resources for the broader org, etc