Senior Client Success Associate, Cohere Health

• Bachelor’s degree
• 3-5 years of experience in operational support roles (provider relations, customer success, customer support, or similar role)
• Passion for building relationships with key stakeholders and prioritizing their needs
• Project coordination and strong interpersonal skills required
• Operationally minded and able to effectively problem solve
• Ability to effectively work cross-functionally, including with technical teams
• Experience working in healthcare, preferably with health plans
• Experience working in fast-paced startup environment preferred
• Flexible and comfortable with ambiguity
• Willingness to travel up to 5% of time

• Cohere is looking for a Senior Client Success Associate in support of our customer success leadership
• This role will be an integral member of the Customer Success team and will serve as partner for both provider and client success
• This person will play a critical role in partnering across teams and developing cross functional internal relationships to include but not limited to: customer issues, help to shape reporting efforts, and work with teams across Cohere in support of providers and customers
• Develop strong and sustainable business relationships with internal Cohere teams in support of current work and expansion efforts
• Support Client Success Managers in all steady state provider and client activities
• Collaborates with teams to consult on and document processes and information
• Leads Weekly Team Meeting to align on cross functional work
• Partner with internal teams as needed to troubleshoot issues and to identify solutions
• Lean in and perform necessary cross-functional activities within Cohere to effectively respond to customer and provider issues and inquiries
• Track key internal updates and performance indicators that should be shared with stakeholders and help to determine most effective way to share information
• Monitor and report progress against provider scorecards, identifying trends and opportunities
• Assist with administrative duties for the Customer Success team
• Trucentives
• Team travel/activity planning

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Flexible Time Off & Holidays
• 401(K) Retirement Plan with Employer Match Program
• Wellness Coach App
• Parental Leave
• Learning & Development Opportunities

Total funding: $106m

Every year, billions of dollars are wasted in healthcare through overtreatment, failure of care coordination, and administrative complexity. Cohere Health blames this on the prior authorization process, a time-consuming manual system that the company aims to modernize with its CohereNext platform.