Senior Client Success Associate, Cohere Health
$55-65k
+ Bonus
More information about location
Simplifying healthcare for patients and their doctors
Open for applications
Simplifying healthcare for patients and their doctors
501-1000 employees
Open for applications
$55-65k
+ Bonus
More information about location
501-1000 employees
Company mission
To make the healthcare journey better for everyone.
Role
Who you are
- Bachelor’s degree
- 3-5 years of experience in operational support roles (provider relations, customer success, customer support, or similar role)
- Passion for building relationships with key stakeholders and prioritizing their needs
- Project coordination and strong interpersonal skills required
- Operationally minded and able to effectively problem solve
- Ability to effectively work cross-functionally, including with technical teams
- Experience working in healthcare, preferably with health plans
- Experience working in fast-paced startup environment preferred
- Flexible and comfortable with ambiguity
- Willingness to travel up to 5% of time
What the job involves
- Cohere is looking for a Senior Client Success Associate in support of our customer success leadership
- This role will be an integral member of the Customer Success team and will serve as partner for both provider and client success
- This person will play a critical role in partnering across teams and developing cross functional internal relationships to include but not limited to: customer issues, help to shape reporting efforts, and work with teams across Cohere in support of providers and customers
- Develop strong and sustainable business relationships with internal Cohere teams in support of current work and expansion efforts
- Support Client Success Managers in all steady state provider and client activities
- Collaborates with teams to consult on and document processes and information
- Leads Weekly Team Meeting to align on cross functional work
- Partner with internal teams as needed to troubleshoot issues and to identify solutions
- Lean in and perform necessary cross-functional activities within Cohere to effectively respond to customer and provider issues and inquiries
- Track key internal updates and performance indicators that should be shared with stakeholders and help to determine most effective way to share information
- Monitor and report progress against provider scorecards, identifying trends and opportunities
- Assist with administrative duties for the Customer Success team
- Trucentives
- Team travel/activity planning
Our take
Every year, billions of dollars are wasted in healthcare through overtreatment, failure of care coordination, and administrative complexity. Cohere Health blames this on the prior authorization process, a time-consuming manual system that the company aims to modernize with its CohereNext platform.
Cohere Health's platform automates the authorization process to help avoid care delays and friction between parties, while also providing analytics to identify the most suitable physicians and care paths for the patient. While there are a host of other solutions that also automate these tasks, Cohere claims to stand out by improving the whole patient journey, rather than just automating an administrative transaction.
Through partnerships with organizations like Humana and the American Academy of Orthopaedic Surgeons, Cohere Health serves millions of members and thousands of physicians. By securing impressive funding, the company has been able to scale beyond its pandemic-era initial success, to be recognized as a top player in the space. Its latest release is "Cohere Unify", an end-to-end solution for administrative efficiency that is driven by advanced analytics and AI/ML algorithms.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2024
$50m
LATE VC
Apr 2021
$36m
SERIES B
Total funding: $106m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Flexible Time Off & Holidays
- 401(K) Retirement Plan with Employer Match Program
- Wellness Coach App
- Parental Leave
- Learning & Development Opportunities
Company HQ
West End, Boston, MA
Leadership
Siva Namasivayam
(CEO)Worked as a Software Engineer for Intel before working at Fidelity and spending 4 years as a Gartner Director of Consulting. They were CEO of SCIO Health Analytics before co-founding Cohere Health.
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